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WiFi Connectivity Problems

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New Neighbor

WiFi Connectivity Problems

I have a Ring doorbell that easily connects to our managed WiFi through Charter Communications - Spectrum. When I try to connect the Chime or Indor Cameras, the Ring app tells me the connection is successful, but when I go to the device in the Ring app it tells me there is no internet connection. Prior to doing the setup on these devices, I added the MAC addresses to our managed WiFi router. Any ideas how I can get these devices to connect? Out managed WiFi does not enable us to add a router or extended, the devices are near the router, and I have a Canary camera which connected with no problem. 

2 REPLIES 2
New Neighbor III

Re: WiFi Connectivity Problems

As a first step in debugging, I would turn off MAC Address filtering and see if that narows the problem.

New Neighbor

Re: WiFi Connectivity Problems

Hi Brad. Thank you for your response. The problem I have is that it is a managed WiFi. I live in a building with 100 condos and 1 Spectrum line. Each unit has their own sign in but the Mac addresses are what allow you to connect, so there is no way to change that, that I know of. I have numerous devices connected, but it's just the Ring cameras and the Ring Chime that do not work. I have to believe there is a fix.