Thank you for your response. I have found that the Ring customer service team was unable to help with this. I made several calls to them, but they keep saying I need a new Chime. I disagree, but they kept sending me Chimes. Finally, I called my ISP, Spectrum and once I got to the second level of tech support, they were able to work their magic. I think they aligned the channel with what the Chime was using (just a guess). It has worked now for several months.
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