My driveway camera has stopped working. The blue light that normally goes on when it detects motion no longer comes on. I get no alerts, even with my car. Thisi is not a prolem with wi-fi connection because the strength is at 98% and the “health” is good. I cannot get it to do anything. It is dead.
What is the warranty on a two month old camera from Ring? How can I return it?
Warranty is one year. Reach out to customer service.
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Hey @cgmartine! I recommend also checking your power/ battery level to ensure it is getting the proper resources to operate. After confirming power is sufficient, try performing a reset on the Cam by holding the setup button for 20 seconds.
If this does not resolve your concern, the best next step would be to reach out to our support team, as @Eagle328 suggested. Feel free to let us know how it goes! 