The video feed from
a newly installed spotlight cam is distorted (incorrect colors). I contacted Ring and the tech reset the cam. This didnt last long, the next morning the colors whent wrong again. Any suggestions on how to reset the camera
The video feed from
a newly installed spotlight cam is distorted (incorrect colors). I contacted Ring and the tech reset the cam. This didnt last long, the next morning the colors whent wrong again. Any suggestions on how to reset the camera
Hey @adrianp. You can do a hard reset of the camera by removing it from your Ring app, resetting it by pressing and holding down the setup button for 30 seconds, and then re-setting the device back up! If you find that the color is still off after doing this, please contact our support team via phone again!
I contacted Ring Support and they sent a replacement, this one works.
I had the same problem. The colors varied between yellow/green, purple, and blue (at different times and on different days. The problem had existed for about 2 weeks before I tried the steps below.
I had already tried 2 hard resets and 4 app reinstalls with no success.
I called support and went through the following steps:
cut power from the cam (via breaker) for 10 seconds and then restore power to see if resolved. (for me unsuccessful)
[you’ll need a flashlight and access to the cam for this] With access to the cam on a ladder, put the camera in live view so I could see myself. I covered the lense with my hand to block light completely so I could see only black to trigger the night vision (my hand didn’t do the trick so I eventually got a piece of dark cloth). While covered, I taped the top of the camera box (about as hard as you might knock on wood… not too hard, but hard enough for it to know you are tapping… 3 times.) I uncovered the lense and pointed the flashlight light at the lense. For me, it didn’t work the first few times, but then I tapped a little harder and pointed the flashlight faster and about 10% of the view was correct… progress. I did it again, and half of the view was correct. The last time, I tapped different parts of the box and had the light on it immediately when I removed the covering and the view was 100% correct. SUCCESS!!!
Thanked Juan (support) profusely for the ‘unofficial’ recommendation!
That was about an hour ago. Fingers crossed it lasts.
Good luck, I suggest you contact support before trying these steps. I did this under the direction of support as CYA.