Very frustrated with new cameras

Hi

I have read that article, it didn’t help. I see from the voting it also didn’t help other people.

I now removed both devices from the app, and switched off the indoor device. I also did a factory reset on the outdoor cam. I then reinstalled the outdoor cam.

My speeds are 12,57 download and 5,43 upload.

The outdoor cam still succesfully detects and notifies movement, and sends a notification.

But the video is still black, and I still cannot activate live.

Will it help to uninstall and reinstall the app? How do get totally to the begining - complete factory reset of everything? Because at least the indoor cam used to work. When I did the reinstall of the outdoor cam it still knew its previous wifi setting so removing the device from the app and doing a factory reset on the camera didn’t wipe all memory.

Right now I have spent a lot of money on stuff that is not working. My internet more that exceeds the requirements for one camera, and the signal strength reported on the health report is green at -39.

Please help