Yes, I'd like to add how unacceptable this is. I have just moved house and have taken my Ring Stick up cams with me. Now I discover I can't mount upside down?!?! If it requires a mount, it should be included, or at least a nominal cost (I would be willing to pay upto £5!). Also, what am I supposed to do now that the mounts are out of stock everywhere?!? They're not in the Ring store, nor on Amazon. So even if I wanted to pay the
ransom cost of the mount to get my cameras working, I couldn't!?
As I've had the cameras too long to send back (4months) for a refund, and without the mount, they're just expensive paperweights. I'd like a refund. How can I escalate this as I would like to return these cameras for a refund as they are no longer fit for purpose?
This is clearly a money making scheme. We purchased two gen 2 stick up cams and they came with mounts we could install on the ceiling. We have purchased 2 more which turned out to be gen 3 - which can only be installed standing or on a wall - it's an extra $29 AUD for the mount that allows ceiling installation. I would think one of the most common installation loactions for outdoor cameras was under the eaves of the house - it is crazy that this mount now needs to be purchased seperately.
I'm assuming this is a temporary workaround while Ring is working on supporting rotation for these cameras. Obviously this is something that could easily be addressed in software on the client side, so there's no fundamental reason why Ring couldn't support this feature.
Considering that there are other cameras which support software video rotation; hiding this feature behind a glass wall would be a great way to take advantage of consumers, telling them they have to spend more money to buy a special mount for Cameras into which they've already invested hundreds of dollars.
Of course ring is a company that respects its customers, and this isn't the case, right? Can someone from Ring share when this feature will be available?