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Unacceptable you can’t rotate video on outdoor Stick Up Camera!!

SOLVED
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New Neighbor

Re: Unacceptable you can’t rotate video on outdoor Stick Up Camera!!

Just installed my outdoor stickup cam... after putting holes in my sofit, i find that I can't flip the camera image!

 

Just to let ring know, I will not be buying anymore of there products until that rotate option is in the app or they send me the mount they want me to use, FOR FREE!

 

This includes not purchasing the 4 more cameras I need OUTSIDE and the Ring Alarm System.

 

Have A Great Day!

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New Neighbor

Re: Unacceptable you can’t rotate video on outdoor Stick Up Camera!!

Add me to the list, too.  I've installed a Ring Security system, 2 indoor cams, a spotlight cam - and just went to put up my 3rd gen Stick-up Cam.  Crazy that we can't reverse the image (which looks to have been in the app prior) or install the included mount on top.  I guess I'll order the  $20 piece of plastic to mount this thing.  Thank goodness I only need one. 

Worth noting that I've used both Blink and Canary Flex outdoor cams in the past, but wanted to take advantage of Ring integration.  This is a big camera - I have the plug-in, which of course means I have a big empty battery compartment.  Almost makes me think I could get away with an indoor cam since it's under the eaves.   hmmmmmm

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New Neighbor

Re: Unacceptable you can’t rotate video on outdoor Stick Up Camera!!

This is THE dumbest issue. How can you not allow this to flip the view in software.
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New Neighbor

Re: Unacceptable you can’t rotate video on outdoor Stick Up Camera!!

It feels as though a company like ring would have the ability to flip the image within the software. Every other camera I've worked with has software that does just that. Having a separate mount does nothing but hurt the consumer and benefit the company. Have some pride in yourselves and update your software to give the views we want instead of trying to charge more for a flimsy mount.
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New Neighbor

Re: Unacceptable you can’t rotate video on outdoor Stick Up Camera!!

I recently bought my Ring Stickup Cam v3 at Costco ($249 @ the time) which comes in a 3-pack and includes the additional ceiling mount hardware. I was curious about an image flip feature which is how I wound up in this forum. Personally I love these cameras so much that I bought a second set and will be buying more for another location. I had wondered if I could position the camera to lay horizontally and flip the video which would make for greater versatility in the way I mount my cameras, but for me it isn't a deal breaker. Having a background in software development I would agree this kind of feature could be programmed into the software (not so sure it would require a firmware upgrade). However, in looking at the camera design, I would guess the camera positioning to remain vertical helps to keep the elements out of the internal workings. That's not to say the design is flawed—the cameras are actually very well made. I am suggesting that if the image flip feature were available, people like myself would position the camera in ways other than vertical and would then be complaining over damage to the camera because of water damage, wind, dirt, sand, ice or snow. So, by controlling the camera positioning by not allowing the image flip feature the complaints and warranty replacements are pretty much nullified.

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New Neighbor

Re: Unacceptable you can’t rotate video on outdoor Stick Up Camera!!

Agreed, this would be a great firmware/software update. 

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New Neighbor

Re: Unacceptable you can’t rotate video on outdoor Stick Up Camera!!

I have the same issue installed expecting this basic function but no! Disgusting marketing and expectations by ring. I was so impressed with their product until now! I will be leaving my views on amazon to express my disgust so others avoid this product
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New Neighbor

Re: Unacceptable you can’t rotate video on outdoor Stick Up Camera!!

This is not a solution its a band aid at best. Not having the ability to rotate the camera view on an outdoor cam is just about the stupidest thing I have ever had to deal with. Couple that with the fact this was marked as solved only re enforces the view that ring does not give a crap about its customers. 

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New Neighbor

Re: Unacceptable you can’t rotate video on outdoor Stick Up Camera!!

This is not an acceptable solution. I am shocked Ring would make a money grab like this and disable the flip feature for their top of the line camera.
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New Neighbor

Re: Unacceptable you can’t rotate video on outdoor Stick Up Camera!!

Hi Chelsea, has there been any update to this? 
Maybe a firmware update that allows the same flip functionality as the indoor cam? If Ring is worried about the waterproofing, which seems to be sealed pretty well, then maybe suggest a disclaimer and consent by the user that using the camera in such manner nullifies any guarantee or protection Ring provides for water related damage; simply that the user assumes the responsibility? I'd be ok with that just so that I have the function. It's making my camera essentially useless right now :/

 

Thank you!