Unacceptable you can’t rotate video on outdoor Stick Up Camera!

Yes, I’d like to add how unacceptable this is. I have just moved house and have taken my Ring Stick up cams with me. Now I discover I can’t mount upside down?!?! If it requires a mount, it should be included, or at least a nominal cost (I would be willing to pay upto £5!). Also, what am I supposed to do now that the mounts are out of stock everywhere?!? They’re not in the Ring store, nor on Amazon. So even if I wanted to pay the ransom cost of the mount to get my cameras working, I couldn’t!?

As I’ve had the cameras too long to send back (4months) for a refund, and without the mount, they’re just expensive paperweights. I’d like a refund. How can I escalate this as I would like to return these cameras for a refund as they are no longer fit for purpose?

Thanks

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Bump. I just bought an outdoor camera after specifically looking to make sure the video can be inverted. Unfortunately I didn’t realize the answer page it took me to only applies to indoor cams. I bought the mount, but if I keep the camera upright, the lens sees my eaves. I want it upside down so the lens is a little lower and sees the driveway. I don’t know why this issue is marked as solved. The software needs to be updated.

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He obviously had one two many.

This is clearly a money making scheme. We purchased two gen 2 stick up cams and they came with mounts we could install on the ceiling. We have purchased 2 more which turned out to be gen 3 - which can only be installed standing or on a wall - it’s an extra $29 AUD for the mount that allows ceiling installation. I would think one of the most common installation loactions for outdoor cameras was under the eaves of the house - it is crazy that this mount now needs to be purchased seperately.

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I’ve just bought one from Amazon and it came with the mount.

This is absolute BS.

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I’m assuming this is a temporary workaround while Ring is working on supporting rotation for these cameras. Obviously this is something that could easily be addressed in software on the client side, so there’s no fundamental reason why Ring couldn’t support this feature.

Considering that there are other cameras which support software video rotation; hiding this feature behind a glass wall would be a great way to take advantage of consumers, telling them they have to spend more money to buy a special mount for Cameras into which they’ve already invested hundreds of dollars.

Of course ring is a company that respects its customers, and this isn’t the case, right? Can someone from Ring share when this feature will be available?

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I’ve used these mounting platforms and they are ineffective. With this technology it is SAD that the recommendation to change the view of the camera is to change the convention of the mounting gear in place of a digital fix. SAD

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You have got to be kidding me. Thought for sure I just wasn’t finding the setting.

“If the device is turned upside down, it will not be able to detect motion properly” Umm, what? Does the little guy inside get dizzy? It’s all software, what does inversion matter?

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I just purchased 4 stick up cams and a doorbell (love them so far).
The cams screw into the roof with the supplied hard ware just fine
and look great.

However the dash board looks terrible with one doorbell camera right side up
and all the indoor camera captures up side down!

* I also need to rotate the image for usable motion detection zones.

? Is there a hardware reason preventing the software from allowing me to rotate my dash view ?

!! I will feel taken advantage of if the only option to rotate the dash image and motion zone requires $80 of additional purchase !!

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Why is this saying the problem as reported is SOLVED??? when it clearly isnt as there is still no function to flip the video using software…only paying out more money unacceptable

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Not as much “Solved” as it is “Closed”, meaning Ring will no longer address it. They’ve given us their answer and apparently that’s all they’re going to say about that.

Time to look elsewhere for an IP camera company that actually listens to its customers and does something about it.

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I just learned this lesson the hard way myself. It is ridiculous that you can buy a $30 dollar camera that has more functionality than one that cost $100. As was already mentioned this is not some expensive hardware change and simply requires some coding to make this possible. Super frustrating as I now am the proiud owner of two usesless paperf weights as I am not able to return them to Amazon.

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Please make this possible! Not that hard to implement and standard on all cam’s. It is just an easy firmware update? thx

As someone who has recently purchased 14 ring cameras for two different locations and recommended ring I too find this unacceptable. There is absolutely no logical reason why users shouldn’t also be able to rotate outdoor cameras. I may have to reconsider my recommendations to the many other friends and family who ask me about my cameras…

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My new Ring stickup cameras is being returned to Best Buy. Totally unacceptable and easily fixed with a camera firmware or app update. My GoPro has auto rotate as does my phone. I plan to tell everyone I know and not recommend Ring.

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And, this is not an acceptable solution. Because of space limitations and to get the desired field of view, I had to mount my stick up camera at 90 degrees. It is not possible to spend the extra $20 for an accessory that would not fit the space anyway; a scrap block of wood worked fine. It’s a simple software upgrade. Advise investing in improving your current product line instead of coming up with new gadgets.

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The block is screwed to the post. The zip tie is for the bundle of yards and yards of cord that come with the solar panel.

Aloha!

First, I agree with the majority of people on here…Ring should update the app to allow us to rotate the image for ALL their cams.

Second, I understand why Ring stopped allowing rotation for their outdoor cams…they are weather-resistant in the correct upright orientation, but not updside down or even sideways. Considering Ring warranties (and extends the warranty for Ring Protect Plus) their outdoor cams, they would be losing money by all the claims by those inverting their outdoor cams (yes, water or dirt will eventually get into the electronics of the inverted cam).

So, what is the solution to appease everyone?

  1. Ring adds the functionality to the app to rotate the view of ALL their cameras, including outdoor cams. (It would be a great feature to have 360 degree adjustable increments, so that a user could physically install the cam however it best fits, then “level” the image in the software.)

  2. In the app, when the user toggles the “Rotate View” to “On”, have a popup that states something like, “By using this feature, the warranty will be VOID for this cam if water or dirt intrusion is found to be the cause of the issue.”.

This solution doesn’t cost the user any more money, is quick, and costs the least for Ring (a software change is way quicker and costs way less than changing the harware to make it waterproof/IP65+).

Problem solved? We all happy now? If so, click the Kudos (below) so that Ring sees this and takes note and gets this feature done.

Stay safe and well, Aloha!

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Please let us know when the firmware update will be available providing this feature. Otherwise we can return these and go with any number of competitors.

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