Unacceptable you can’t rotate video on outdoor Stick Up Camera!

I have the same issue installed expecting this basic function but no! Disgusting marketing and expectations by ring. I was so impressed with their product until now! I will be leaving my views on amazon to express my disgust so others avoid this product

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This is not a solution its a band aid at best. Not having the ability to rotate the camera view on an outdoor cam is just about the stupidest thing I have ever had to deal with. Couple that with the fact this was marked as solved only re enforces the view that ring does not give a crap about its customers.

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This is not an acceptable solution. I am shocked Ring would make a money grab like this and disable the flip feature for their top of the line camera.

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Hi Chelsea, has there been any update to this?
Maybe a firmware update that allows the same flip functionality as the indoor cam? If Ring is worried about the waterproofing, which seems to be sealed pretty well, then maybe suggest a disclaimer and consent by the user that using the camera in such manner nullifies any guarantee or protection Ring provides for water related damage; simply that the user assumes the responsibility? I’d be ok with that just so that I have the function. It’s making my camera essentially useless right now :confused:

Thank you!

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Hi neighbors! Thank you for your feedback. We have talked to the team and want to clarify, this can not be fixed with a firmware update. If the device is turned upside down, it will not be able to detect motion properly, which is why we suggest purchasing theMount, as @Chelsea_Ring mentioned. We hope this helps clear up any confusion here. Thank you!

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This seems like an easy app fix and I’m blown away that it is not an option. Ready to return my camera at this point. So dissapointed

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I just bought two stick up cams to mount under my second story bathroom overhang. There is no video rotation for the stick up cams. UNREAL! This is absolutely absured in 2020. Cave men had automatic video rotation for their screens. A whole group of people at Ring/Amazon were asleep at the wheel, for decdades, when a 5 year old asked “would a user ever want to rotate their video?”. Of coures not. Besides, the cost to add video rotation is almost $5, we cannot afford that expense.

Get your act together Ring and FIX your app. If you you don’t have the expertise to fix the app, hire my 12 year old grandson. He can fix it.

Respectuflly,

Bob Metz

I’d flip my name but your software won’t let me.

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Yea funny that they cant add that. My Arlo cam has the option in the app to roated vid 180 degrees. You dont have to mount it upside down. So dont understand the statement which the cam wont pick up motion if upside down. So i guess it was missed in design. Edit meant you can mount it upside down.

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I just spent $300 on 3 indoor/outdoor stick up cams only to find out I can’t rotate them. This is completely ridiculous! I have done nothing but praise Ring cams since I bought my first one 2 years ago. Why would you not update the software to allow all of your cams the option to rotate. This is seriously disappointing.

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Why would we spend another $20 per camera to buy your kit to do what even the basic security cameras do? If you really appreciated your customer base, you’d supply the mounting kit or you’d fix the software. I’m very disappointed!

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The comment provided by the admin above regarding the stick up cam can’t detect motion while upside down is complete bulls**t.

I have my stick up cam mounted upside down outside and it picks up motion and alerts me even from motion being 15meters away.

The tech team at ring definitely have the ability to add the video rotation option, they just don’t want the effort and that is very poor from a company that charges premium for their devices.

Get your stuff together Ring.

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if the mount is the only solution, then it should be sent with the camera.

most all camera’s have the ability to be mounted upside down.

I will not buy anymore ring products until that mount is in my hands and that mount comes with all stickup cams or any other cams that can’t be mounted upside down.

I have even let my subscription expire and will not be paying for it until I have that mount and that mount comes with all stickup cams or any other cams that can’t be mounted upside down.

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Another new user that thought it would be a simple fix to rotate the video on an outdoor camera (like you can on indoor camera). Why is this not a feature? Why should I have to buy a £20 mount that means I have to drill more holes? Completely unacceptable! If the indoor camera can do it, so should the outdoor.
Tempted to send these back and return to another manufacturer - something so small but simple to fix. Sort it out Ring, else you’ll keep loosing new costumers.

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Such a basic security cam function… This is literally the number one complaint since day 1 for users of this product. I own 6 other brands of cameras (some 6 years old…Samsung) and they all allow you to invert the picture. Let the users decide if the motion detection is adequate when inverting the video. Iv’e had my Gen 3 stick up cam upside down and it detected motion just fine. Your “team” is either obtuse or being dishonest in their reasoning. If motion detection is that weak upside down, then maybe do a mechanical correction and recall all of these “less than useful versions”, that ring has sold. I’m guessing most people in the year 2020, wouldn’t feel they needed to ask their Toyota dealership if the newest Camry came with airconditioning or cruise control??? Do the right thing by your loyal customers plz.

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If they have the Code for the Indoor, it should be a no brainers to implement on the outdoor… apparently the only no brainers here are Lazy Ring Employees, keep striving for Mediocrity & keep that door open for the competition to put you outta business… good job & please know that you should be ashamed to cash your paycheck.

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KUDOS

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Yes, I’d like to add how unacceptable this is. I have just moved house and have taken my Ring Stick up cams with me. Now I discover I can’t mount upside down?!?! If it requires a mount, it should be included, or at least a nominal cost (I would be willing to pay upto £5!). Also, what am I supposed to do now that the mounts are out of stock everywhere?!? They’re not in the Ring store, nor on Amazon. So even if I wanted to pay the ransom cost of the mount to get my cameras working, I couldn’t!?

As I’ve had the cameras too long to send back (4months) for a refund, and without the mount, they’re just expensive paperweights. I’d like a refund. How can I escalate this as I would like to return these cameras for a refund as they are no longer fit for purpose?

Thanks

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Bump. I just bought an outdoor camera after specifically looking to make sure the video can be inverted. Unfortunately I didn’t realize the answer page it took me to only applies to indoor cams. I bought the mount, but if I keep the camera upright, the lens sees my eaves. I want it upside down so the lens is a little lower and sees the driveway. I don’t know why this issue is marked as solved. The software needs to be updated.

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He obviously had one two many.

This is clearly a money making scheme. We purchased two gen 2 stick up cams and they came with mounts we could install on the ceiling. We have purchased 2 more which turned out to be gen 3 - which can only be installed standing or on a wall - it’s an extra $29 AUD for the mount that allows ceiling installation. I would think one of the most common installation loactions for outdoor cameras was under the eaves of the house - it is crazy that this mount now needs to be purchased seperately.

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