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Two way audio not working

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New Neighbor

Two way audio not working

The two way audio on my ring stick up camera has stopped working all of the sudden. Even when I sound the alarm there is no sound coming out.
1 REPLY 1
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Community Manager

Re: Two way audio not working

Hey @Derpalurp. Could you try resetting the device and reconnecting it to see if this helps? For the reset, press and hold the setup button for 20 seconds. After the reset, go into the Ring app > Main Menu > Devices > Stick Up Cam > Device Health > Change or Reconnect to Wifi. This will take you through another setup of the device, and after this, test the siren and the two-way talk. If this is to no avail and the speaker doesn't seem to be working, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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