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Two Spotlight Cams - one has yellowed, one stays on

New Neighbor

Two Spotlight Cams - one has yellowed, one stays on

I have two spotlight cameras, each mounted on the soffet of a set of garages.  One has yellowed (see attached).  The other goes on during the day and stays on (on the right of the second picture).  They were installed about 11 months ago.

 

They are linked to each other.  All setting have been checked and they are on lower sensitivity, motion-only.  They get about the same amount of sunlight and do not interfere with each other at night.  Recording seems to work as it should.

 

I don't think these should yellow.  I also think the one that stays on is flawed.  

 

Please advise.

2 REPLIES 2
New Neighbor

Re: Two Spotlight Cams - one has yellowed, one stays on

Ring Team, is this a warrany issue?  I expected someone to respond... not happy.

Highlighted
Community Manager

Re: Two Spotlight Cams - one has yellowed, one stays on

Hey @W_Colorado! For the lights going on at random times, try unlinking the devices and reconfiguring the motion/ light settings to ensure they are optimized for the same operation. Please also check the location of each cam is the same in the app. 

 

As it sounds like there are a few concerns here, I recommend reaching out to our support team, at 800-656-1918, for more in-depth troubleshooting. Smiley Happy 



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