Trying to set up a new camera, getting wifi, dhcp and connecting outside but the app fails

I’m trying to set up a camera … following the instructions and the camera seems to connect to wiifi and picks up a DHCP lease but the app fails … Dumping the connection shows that its connecting outside of the local network to rings network; passing up its status and then the ring network returns a “500 Internal Server error” which causes the app to flip to “Try again”

The relevent portions of the network converstation are below

13:05:58.737593 IP 172.21.5.61.39675 > ec2-52-5-74-98.compute-1.amazonaws.com.http: Flags [P.], seq 204:253, ack 1, win 8192, length 49: HTTP
0x0000: 4500 0059 0011 0000 8006 0ad5 ac15 053d E…Y…=
0x0010: 3405 4a62 9afb 0050 9def d51a 280b de2e 4.Jb…P…(…
0x0020: 5018 2000 d19e 0000 436f 6e74 656e 742d P…Content-
0x0030: 5479 7065 3a20 6170 706c 6963 6174 696f Type:.applicatio
0x0040: 6e2f 782d 7777 772d 666f 726d 2d75 726c n/x-www-form-url
0x0050: 656e 636f 6465 640d 0a encoded…
13:05:58.737596 IP 172.21.5.61.39675 > ec2-52-5-74-98.compute-1.amazonaws.com.http: Flags [P.], seq 253:255, ack 1, win 8192, length 2: HTTP
0x0000: 4500 002a 0012 0000 8006 0b03 ac15 053d E……=
0x0010: 3405 4a62 9afb 0050 9def d54b 280b de2e 4.Jb…P…K(…
0x0020: 5018 2000 3e46 0000 0d0a 0000 0000 P…>F…
13:05:58.738644 IP 172.21.5.61.39675 > ec2-52-5-74-98.compute-1.amazonaws.com.http: Flags [P.], seq 255:989, ack 1, win 8192, length 734: HTTP
0x0000: 4500 0306 0013 0000 8006 0826 ac15 053d E…&…=
0x0010: 3405 4a62 9afb 0050 9def d54d 280b de2e 4.Jb…P…M(…
0x0020: 5018 2000 312a 0000 7374 6174 7573 5f72 P…1
…status_r
0x0030: 6570 6f72 745b 7374 6174 7573 5d5b 7469 eport[status][ti
0x0040: 6d65 5d3d 3532 3132 3337 3032 3337 3431 me]=521237023741
0x0050: 3037 2673 7461 7475 735f 7265 706f 7274 07&status_report
0x0060: 5b73 7461 7475 735d 5b6d 7370 3433 305f [status][msp430_
0x0070: 6572 726f 725d 3d30 2673 7461 7475 735f error]=0&status_
0x0080: 7265 706f 7274 5b73 7461 7475 735d 5b69 report[status][i<br>0x0090: 3263 5f65 7272 6f72 735d 3d34 2673 7461 2c_errors]=4&sta
0x00a0: 7475 735f 7265 706f 7274 5b73 7461 7475 tus_report[statu
0x00b0: 735d 5b61 635f 706f 7765 725d 3d30 2673 s][ac_power]=0&s
0x00c0: 7461 7475 735f 7265 706f 7274 5b73 7461 tatus_report[sta
0x00d0: 7475 735d 5b74 656d 705d 3d32 3938 3426 tus][temp]=2984&
0x00e0: 7374 6174 7573 5f72 6570 6f72 745b 7374 status_report[st
0x00f0: 6174 7573 5d5b 6c69 6768 745f 7669 735d atus][light_vis]
0x0100: 3d32 3126 7374 6174 7573 5f72 6570 6f72 =21&status_repor
0x0110: 745b 7374 6174 7573 5d5b 6c69 6768 745f t[status][light_
0x0120: 6972 5d3d 3326 7374 6174 7573 5f72 6570 ir]=3&status_rep
0x0130: 6f72 745b 7374 6174 7573 5d5b 7273 7369 ort[status][rssi
0x0140: 5d3d 2d34 3926 7374 6174 7573 5f72 6570]=-49&status_rep
0x0150: 6f72 745b 7374 6174 7573 5d5b 6d73 705f ort[status][msp_
0x0160: 7265 7365 745d 3d30 2673 7461 7475 735f reset]=0&status_
0x0170: 7265 706f 7274 5b73 7461 7475 735d 5b66 report[status][f
0x0180: 675f 7265 7365 745d 3d30 2673 7461 7475 g_reset]=0&statu
0x0190: 735f 7265 706f 7274 5b66 6972 6d77 6172 s_report[firmwar
0x01a0: 655f 7665 7273 696f 6e73 5d5b 6877 5d3d e_versions][hw]=
0x01b0: 3626 7374 6174 7573 5f72 6570 6f72 745b 6&status_report[
0x01c0: 6669 726d 7761 7265 5f76 6572 7369 6f6e firmware_version
0x01d0: 735d 5b61 7070 5d3d 6361 6d2d 312e 362e s][app]=cam-1.6.
0x01e0: 3732 2673 7461 7475 735f 7265 706f 7274 72&status_report
0x01f0: 5b66 6972 6d77 6172 655f 7665 7273 696f [firmware_versio
0x0200: 6e73 5d5b 666c 6173 685d 3d63 616d 2d31 ns][flash]=cam-1
0x0210: 2e36 2e31 3238 2673 7461 7475 735f 7265 .6.128&status_re
0x0220: 706f 7274 5b66 6972 6d77 6172 655f 7665 port[firmware_ve
0x0230: 7273 696f 6e73 5d5b 6d73 7034 3330 5d3d rsions][msp430]=
0x0240: 6361 6d2d 312e 362e 3132 3826 7374 6174 cam-1.6.128&stat
0x0250: 7573 5f72 6570 6f72 745b 6375 7272 656e us_report[curren
0x0260: 745f 7365 7474 696e 6773 5d5b 6b65 6570 t_settings][keep
0x0270: 5f61 6c69 7665 5d3d 3435 2673 7461 7475 _alive]=45&statu
0x0280: 735f 7265 706f 7274 5b63 7572 7265 6e74 s_report[current
0x0290: 5f73 6574 7469 6e67 735d 5b64 6f6f 7262 settings][doorb
0x02a0: 656c 6c5f 766f 6c75 6d65 5d3d 3826 7374 ell_volume]=8&st
0x02b0: 6174 7573 5f72 6570 6f72 745b 6375 7272 atus_report[curr
0x02c0: 656e 745f 7365 7474 696e 6773 5d5b 656e ent_settings][en
0x02d0: 6162 6c65 5f63 6869 6d65 5d3d 3126 7374 able_chime]=1&st
0x02e0: 6174 7573 5f72 6570 6f72 745b 6375 7272 atus_report[curr
0x02f0: 656e 745f 7365 7474 696e 6773 5d5b 7468 ent_settings][th
0x0300: 6566 745f 616c eft_al
13:05:58.785041 IP ec2-52-5-74-98.compute-1.amazonaws.com.http > 172.21.5.61.39675: Flags [.], ack 45, win 26883, length 0
0x0000: 4500 0028 01b2 4000 e406 6564 3405 4a62 E…(…@…ed4.Jb
0x0010: ac15 053d 0050 9afb 280b de2e 9def d47b …=.P…(…{
0x0020: 5010 6903 0327 0000 P.i…’…
13:05:58.789729 IP 172.21.5.61.39675 > ec2-52-5-74-98.compute-1.amazonaws.com.http: Flags [P.], seq 989:1802, ack 1, win 8192, length 813: HTTP
0x0000: 4500 0355 0014 0000 8006 07d6 ac15 053d E…U…=
0x0010: 3405 4a62 9afb 0050 9def d82b 280b de2e 4.Jb…P…+(…
0x0020: 5018 2000 280a 0000 6172 6d5f 656e 6162 P…(…arm_enab
0x0030: 6c65 5d3d 3026 7374 6174 7573 5f72 6570 le]=0&status_rep
0x0040: 6f72 745b 6375 7272 656e 745f 7365 7474 ort[current_sett
0x0050: 696e 6773 5d5b 7069 725f 7365 6e73 6974 ings][pir_sensit
0x0060: 6976 6974 795f 315d 3d35 2673 7461 7475 ivity_1]=5&statu
0x0070: 735f 7265 706f 7274 5b63 7572 7265 6e74 s_report[current
0x0080: 5f73 6574 7469 6e67 735d 5b70 6972 5f73 settings][pir_s
0x0090: 656e 7369 7469 7669 7479 5f32 5d3d 3526 ensitivity_2]=5&
0x00a0: 7374 6174 7573 5f72 6570 6f72 745b 6375 status_report[cu
0x00b0: 7272 656e 745f 7365 7474 696e 6773 5d5b rrent_settings][
0x00c0: 7069 725f 7365 6e73 6974 6976 6974 795f pir_sensitivity

0x00d0: 335d 3d35 2673 7461 7475 735f 7265 706f 3]=5&status_repo
0x00e0: 7274 5b63 7572 7265 6e74 5f73 6574 7469 rt[current_setti
0x00f0: 6e67 735d 5b70 6972 5f7a 6f6e 655f 656e ngs][pir_zone_en
0x0100: 6162 6c65 5d3d 3026 7374 6174 7573 5f72 able]=0&status_r
0x0110: 6570 6f72 745b 6375 7272 656e 745f 7365 eport[current_se
0x0120: 7474 696e 6773 5d5b 7573 655f 6361 6368 ttings][use_cach
0x0130: 6564 5f64 6f6d 6169 6e5d 3d30 2673 7461 ed_domain]=0&sta
0x0140: 7475 735f 7265 706f 7274 5b63 7572 7265 tus_report[curre
0x0150: 6e74 5f73 6574 7469 6e67 735d 5b75 7365 nt_settings][use
0x0160: 5f63 6163 6865 645f 6970 5d3d 3026 7374 cached_ip]=0&st
0x0170: 6174 7573 5f72 6570 6f72 745b 6375 7272 atus_report[curr
0x0180: 656e 745f 7365 7474 696e 6773 5d5b 7365 ent_settings][se
0x0190: 7276 6572 5f64 6f6d 6169 6e5d 3d66 772e rver_domain]=fw.
0x01a0: 7269 6e67 2e63 6f6d 2673 7461 7475 735f ring.com&status

0x01b0: 7265 706f 7274 5b63 7572 7265 6e74 5f73 report[current_s
0x01c0: 6574 7469 6e67 735d 5b73 6572 7665 725f ettings][server

0x01d0: 6970 5d3d 3026 7374 6174 7573 5f72 6570 ip]=0&status_rep
0x01e0: 6f72 745b 6375 7272 656e 745f 7365 7474 ort[current_sett
0x01f0: 696e 6773 5d5b 656e 6162 6c65 5f6c 6f67 ings][enable_log
0x0200: 5d3d 3126 7374 6174 7573 5f72 6570 6f72]=1&status_repor
0x0210: 745b 6375 7272 656e 745f 7365 7474 696e t[current_settin
0x0220: 6773 5d5b 6c6f 675f 646f 6d61 696e 5d3d gs][log_domain]=
0x0230: 2673 7461 7475 735f 7265 706f 7274 5b63 &status_report[c
0x0240: 7572 7265 6e74 5f73 6574 7469 6e67 735d urrent_settings]
0x0250: 5b65 7870 6f73 7572 655f 636f 6e74 726f [exposure_contro
0x0260: 6c5d 3d32 2673 7461 7475 735f 7265 706f l]=2&status_repo
0x0270: 7274 5b63 7572 7265 6e74 5f73 6574 7469 rt[current_setti
0x0280: 6e67 735d 5b65 6e61 626c 655f 766f 645d ngs][enable_vod]
0x0290: 3d30 2673 7461 7475 735f 7265 706f 7274 =0&status_report
0x02a0: 5b63 6f6e 7465 7874 5d3d 3226 7374 6174 [context]=2&stat
0x02b0: 7573 5f72 6570 6f72 745b 6f62 6a65 6374 us_report[object
0x02c0: 5f69 645d 3d32 3135 3933 3637 3235 2673 _id]=215936725&s
0x02d0: 7461 7475 735f 7265 706f 7274 5b73 7461 tatus_report[sta
0x02e0: 7475 735d 5b62 6174 7465 7279 5f70 6572 tus][battery_per
0x02f0: 6365 6e74 6167 655d 3d31 3030 2673 7461 centage]=100&sta
0x0300: 7475 735f 7265 706f 7274 5b73 7461 7475 tus_report[statu
0x0310: 735d 5b73 6361 6c65 645f 6261 7474 6572 s][scaled_batter
0x0320: 795f 6361 705d 3d39 3526 7374 6174 7573 y_cap]=95&status
0x0330: 5f72 6570 6f72 745b 7374 6174 7573 5d5b report[status][
0x0340: 6261 7474 6572 795f 766f 6c74 6167 655d battery_voltage]
0x0350: 3d34 3130 36 =4106
13:05:58.793161 IP ec2-52-5-74-98.compute-1.amazonaws.com.http > 172.21.5.61.39675: Flags [.], ack 64, win 26883, length 0
0x0000: 4500 0028 01b3 4000 e406 6563 3405 4a62 E…(…@…ec4.Jb
0x0010: ac15 053d 0050 9afb 280b de2e 9def d48e …=.P…(…
0x0020: 5010 6903 0314 0000 P.i…
13:05:58.793348 IP ec2-52-5-74-98.compute-1.amazonaws.com.http > 172.21.5.61.39675: Flags [.], ack 151, win 26883, length 0
0x0000: 4500 0028 01b4 4000 e406 6562 3405 4a62 E…(…@…eb4.Jb
0x0010: ac15 053d 0050 9afb 280b de2e 9def d4e5 …=.P…(…
0x0020: 5010 6903 02bd 0000 P.i…
13:05:58.793502 IP ec2-52-5-74-98.compute-1.amazonaws.com.http > 172.21.5.61.39675: Flags [.], ack 173, win 26883, length 0
0x0000: 4500 0028 01b5 4000 e406 6561 3405 4a62 E…(…@…ea4.Jb
0x0010: ac15 053d 0050 9afb 280b de2e 9def d4fb …=.P…(…
0x0020: 5010 6903 02a7 0000 P.i…
13:05:58.793505 IP ec2-52-5-74-98.compute-1.amazonaws.com.http > 172.21.5.61.39675: Flags [.], ack 204, win 26883, length 0
0x0000: 4500 0028 01b6 4000 e406 6560 3405 4a62 E…(…@…e`4.Jb
0x0010: ac15 053d 0050 9afb 280b de2e 9def d51a …=.P…(…
0x0020: 5010 6903 0288 0000 P.i…
13:05:58.793726 IP ec2-52-5-74-98.compute-1.amazonaws.com.http > 172.21.5.61.39675: Flags [.], ack 253, win 26883, length 0
0x0000: 4500 0028 01b7 4000 e406 655f 3405 4a62 E…(…@…e_4.Jb
0x0010: ac15 053d 0050 9afb 280b de2e 9def d54b …=.P…(…K
0x0020: 5010 6903 0257 0000 P.i…W…
13:05:58.793729 IP ec2-52-5-74-98.compute-1.amazonaws.com.http > 172.21.5.61.39675: Flags [.], ack 255, win 26883, length 0
0x0000: 4500 0028 01b8 4000 e406 655e 3405 4a62 E…(…@…e^4.Jb
0x0010: ac15 053d 0050 9afb 280b de2e 9def d54d …=.P…(…M
0x0020: 5010 6903 0255 0000 P.i…U…
13:05:58.793927 IP ec2-52-5-74-98.compute-1.amazonaws.com.http > 172.21.5.61.39675: Flags [.], ack 989, win 27892, length 0
0x0000: 4500 0028 01b9 4000 e406 655d 3405 4a62 E…(…@…e]4.Jb
0x0010: ac15 053d 0050 9afb 280b de2e 9def d82b …=.P…(…+
0x0020: 5010 6cf4 fb85 0000 P.l…
13:05:58.797857 IP 172.21.5.61.39675 > ec2-52-5-74-98.compute-1.amazonaws.com.http: Flags [P.], seq 1802:2536, ack 1, win 8192, length 734: HTTP
0x0000: 4500 0306 0015 0000 8006 0824 ac15 053d E…$…=
0x0010: 3405 4a62 9afb 0050 9def db58 280b de2e 4.Jb…P…X(…
0x0020: 5018 2000 93b4 0000 2673 7461 7475 735f P…&status

0x0030: 7265 706f 7274 5b73 7461 7469 7374 6963 report[statistic
0x0040: 735d 5b77 616b 655f 7570 5f74 696d 655d s][wake_up_time]
0x0050: 3d35 3231 3233 3730 3231 3234 3832 3426 =52123702124824&
0x0060: 7374 6174 7573 5f72 6570 6f72 745b 7374 status_report[st
0x0070: 6174 6973 7469 6373 5d5b 6c33 5f63 6f6e atistics][l3_con
0x0080: 6e65 6374 5f74 696d 655d 3d35 3231 3233 nect_time]=52123
0x0090: 3730 3233 3335 3230 3526 7374 6174 7573 702335205&status
0x00a0: 5f72 6570 6f72 745b 7374 6174 6973 7469 report[statisti
0x00b0: 6373 5d5b 7374 6174 7573 5f64 6e73 5f61 cs][status_dns_a
0x00c0: 7474 656d 7074 735d 3d31 2673 7461 7475 ttempts]=1&statu
0x00d0: 735f 7265 706f 7274 5b73 7461 7469 7374 s_report[statist
0x00e0: 6963 735d 5b73 7461 7475 735f 646e 735f ics][status_dns

0x00f0: 6c6f 6f6b 7570 5f74 696d 655d 3d35 3231 lookup_time]=521
0x0100: 3233 3730 3233 3736 3135 3726 7374 6174 23702376157&stat
0x0110: 7573 5f72 6570 6f72 745b 7374 6174 6973 us_report[statis
0x0120: 7469 6373 5d5b 7374 6174 7573 5f61 7069 tics][status_api
0x0130: 5f63 6f6e 6e65 6374 5f61 7474 656d 7074 _connect_attempt
0x0140: 735d 3d31 2673 7461 7475 735f 7265 706f s]=1&status_repo
0x0150: 7274 5b73 7461 7469 7374 6963 735d 5b73 rt[statistics][s<br>0x0160: 7461 7475 735f 6170 695f 636f 6e6e 6563 tatus_api_connec<br>0x0170: 745f 7469 6d65 5d3d 3532 3132 3337 3032 t_time]=52123702
0x0180: 3337 3932 3031 2673 7461 7475 735f 7265 379201&status_re
0x0190: 706f 7274 5b73 7461 7469 7374 6963 735d port[statistics]
0x01a0: 5b74 6572 6d69 6e61 7469 6f6e 5f72 6561 [termination_rea
0x01b0: 736f 6e5d 3d37 0000 0000 0000 0000 0000 son]=7…
0x01c0: 0000 0000 0000 0000 0000 0000 0000 0000 …
0x01d0: 0000 0000 0000 0000 0000 0000 0000 0000 …
0x01e0: 0000 0000 0000 0000 0000 0000 0000 0000 …
0x01f0: 0000 0000 0000 0000 0000 0000 0000 0000 …
0x0200: 0000 0000 0000 0000 0000 0000 0000 0000 …
0x0210: 0000 0000 0000 0000 0000 0000 0000 0000 …
0x0220: 0000 0000 0000 0000 0000 0000 0000 0000 …
0x0230: 0000 0000 0000 0000 0000 0000 0000 0000 …
0x0240: 0000 0000 0000 0000 0000 0000 0000 0000 …
0x0250: 0000 0000 0000 0000 0000 0000 0000 0000 …
0x0260: 0000 0000 0000 0000 0000 0000 0000 0000 …
0x0270: 0000 0000 0000 0000 0000 0000 0000 0000 …
0x0280: 0000 0000 0000 0000 0000 0000 0000 0000 …
0x0290: 0000 0000 0000 0000 0000 0000 0000 0000 …
0x02a0: 0000 0000 0000 0000 0000 0000 0000 0000 …
0x02b0: 0000 0000 0000 0000 0000 0000 0000 0000 …
0x02c0: 0000 0000 0000 0000 0000 0000 0000 0000 …
0x02d0: 0000 0000 0000 0000 0000 0000 0000 0000 …
0x02e0: 0000 0000 0000 0000 0000 0000 0000 0000 …
0x02f0: 0000 0000 0000 0000 0000 0000 0000 0000 …
0x0300: 0000 0000 0000 …
13:05:58.833095 IP ec2-52-5-74-98.compute-1.amazonaws.com.http > 172.21.5.61.39675: Flags [.], ack 1802, win 29268, length 0
0x0000: 4500 0028 01ba 4000 e406 655c 3405 4a62 E…(…@…e\4.Jb
0x0010: ac15 053d 0050 9afb 280b de2e 9def db58 …=.P…(…X
0x0020: 5010 7254 f2f8 0000 P.rT…
13:05:58.836753 IP ec2-52-5-74-98.compute-1.amazonaws.com.http > 172.21.5.61.39675: Flags [.], ack 2536, win 30894, length 0
0x0000: 4500 0028 01bb 4000 e406 655b 3405 4a62 E…(…@…e[4.Jb
0x0010: ac15 053d 0050 9afb 280b de2e 9def de36 …=.P…(…6
0x0020: 5010 78ae e9c0 0000 P.x…
13:05:58.860091 IP ec2-52-5-74-98.compute-1.amazonaws.com.http > 172.21.5.61.39675: Flags [P.], seq 1:431, ack 2536, win 30894, length 430: HTTP: HTTP/1.1 500 Internal Server Error

Hi @Wylekyote - what device is this on? Have you been able to reach support for assistance as well? Thank you!