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Stickip cam was working fine via wifi until i tried swapping to POE now unresponsive

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New Neighbor

Stickip cam was working fine via wifi until i tried swapping to POE now unresponsive

Hi, I have a wired stickup cam black and since trying to connect via POE, the cam will no longer respond. Will not go into setup mode have tried everything read all pages relating to this problem. Nothing has worked and will not even connect via wireless like it did in the beginning. Please help really frustrated.
I actually sell these products at my work and always recommend them as i also have the doorbell. Thought the cams would be as good? Is this a common thing?
I have found some similar topics on onthe sites and none have a solution other than resetting by holding button for 20sec or trying a different power outlet. Both i have tried at least 10 times.
I purchased as a replacement to a baby monitor and now this one doesn't work either.
1 REPLY 1
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Community Manager

Re: Stickip cam was working fine via wifi until i tried swapping to POE now unresponsive

Sorry to hear about this @MsDin! Great call on attempting a reset along with other steps. I recommend reintroducing the original power source and attempting a new setup to connect to wifi. If the Camera is completely unresponsive, not entering setup mode, or not connecting back to wifi, I recommend reaching out to our support team for more in-depth troubleshooting. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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