Sorry to hear about this @MsDin! Great call on attempting a reset along with other steps. I recommend reintroducing the original power source and attempting a new setup to connect to wifi. If the Camera is completely unresponsive, not entering setup mode, or not connecting back to wifi, I recommend reaching out to our support team for more in-depth troubleshooting. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.