Hi @Lochore. You should be able to remove the battery from your Stick Up Cam and charge it as needed. I’d suggest looking at our Help Center Article here, as it contains steps on how to remove and charge the battery. If that’s not successful for you, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.