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Stick up cam

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New Neighbor

Stick up cam

My stick up cam start going offline I followed all the steps to put it back online nothing happened my ring door bell is still online with no problem. Can somebody please help me
2 REPLIES 2
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New Neighbor

Re: Stick up cam

I have the exact same problem!
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New Neighbor II

Re: Stick up cam

@Mzbossy wrote:
My stick up cam start going offline I followed all the steps to put it back online nothing happened my ring door bell is still online with no problem. Can somebody please help me

Hello @Mzbossy  & Witzansky ,

 

I don't know whether your Stick-Up cam is Plugged-In or Battery powered, using Solar a panel.  Or what is the RSSI value on your camera's "Device Health."  So, I've included some potentially helpful links that can be found online at Ring Support:   https://support.ring.com/hc/en-us 

 

https://support.ring.com/hc/en-us/articles/360035112792-Stick-Up-Cam-Plug-in-Troubleshooting

 

https://support.ring.com/hc/en-us/articles/360030391371-Improving-your-Ring-Device-Connectivity-

 

https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting...

 

If all of these possible remedies still do not help you, then I recommend you again telephone Ring Support for help:

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

Unfortunately, due to the Covid-19, their available hours have been changed also:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

 

I hope maybe some of this information is helpful.  Smiley Happy