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Stick up cam wired

New Neighbor

Stick up cam wired

My stick up cam won’t show me live view 95% of the time every once in a while it’ll work also when it captures a motion event it’s just a black recording it seams to disconnect and reconnect to WiFi on its own. My other 3 cameras are working fine and the one in question when connected says it’s got a good signal. Any help or suggestions would be greatly appreciated
Community Manager

Re: Stick up cam wired

Hey @Adrian0185, what does your Device Health page look like for your camera? It sounds like your Stick Up Cam cannot get a good enough connection to your router, which is why the Live View will not load and why your recording are just a black video. You can learn more about your RSSI, Device Health and what it means in our Community post here

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