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Stick up cam not recording motion

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New Neighbor

Stick up cam not recording motion

Hi all,

Had my Wired Stick Up Cam for a few months now and never had a problem with it, but it’s recently stopped recording motion and sending me alerts and I can’t seem to fix it.

I can still access live view. The WiFi signal is strong and it’s plugged in to a socket, so no issues with battery.

The help articles on the ring website are useless so thought I’d come and see if anyone else has had the same issue and how you fixed it.

Thanks all,
Mike Smiley Happy
3 REPLIES 3
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Community Manager

Re: Stick up cam not recording motion

Hi @MikeyB! Have you checked for any Ring app updates available? Removing and reinstalling the Ring app on your mobile device might also help with this. If wifi signal and other operations are working as intended, but motion/ alerts are being missed, the next best step is to check motion settings. 

 

I recommend checking in your Ring app for settings such as People Only Mode, or even motion scheduling, modes, and other motion/ alert settings. Feel free to let us know if this works for you! Smiley Happy 



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New Neighbor

Re: Stick up cam not recording motion

I'm having the same issue with my stick up cam, was working since May when I purchased it and now won't record and I can't access live feed. I've performed the set up on the camera again, restarted router etc. It's a wired stick up cam and I also have a battery for backup.

I'd like to return it, I don't have time to diagnose this or wait on a phone line for technical support.

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New Neighbor II

Re: Stick up cam not recording motion


@daviesjim wrote:

I'm having the same issue with my stick up cam, was working since May when I purchased it and now won't record and I can't access live feed. I've performed the set up on the camera again, restarted router etc. It's a wired stick up cam and I also have a battery for backup.

I'd like to return it, I don't have time to diagnose this or wait on a phone line for technical support.


@daviesjim ,

It could be a broken camera, but what you are describing sounds like a Wi-Fi issue. 

Since it worked before, something probably changed to affect your Wi-Fi (adding more Wi-Fi equipment or new interference issues.

 

It's a wired Stick-up cam, but you have a battery back-up?  I don't understand that.  I mean if you lose house power, and lose Plug-in power to your cam, then it's likely you also lost your Wi-Fi router too. And if you lose Wi-Fi, it doesn't really matter that your cam has a battery, because your "alive" camera cannot communicate with a "dead" router anyways.

 

If you like to return it, you would still have to contact Ring support by phone (same telephone number to get diagnostic support):

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

 

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

 

But back to Wi-Fi issues.  You can also read my post in this link about Wi-Fi issues and possibble stuff you can do to improve your Wi-Fi:

https://community.ring.com/t5/Video-Doorbells/Inconsistency/m-p/54195#M17980

 

and here too:

https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You

 

https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting...

 

I hope you find this information helpful  Smiley Happy