cancel
Showing results for 
Search instead for 
Did you mean: 

Stick up cam not consistently activating video

ht
New Neighbor

Stick up cam not consistently activating video

I just put it up today and it didn't work, meaning the video wouldn't activate with movement. After awhile, it worked and the video activated upon movement. Several hours later, not working. Then suddenly, it works again. Just wondering if this is an ongoing issue and I should ditch Ring or not. I have people coming on my property and I need the video to work consistently. Thanks in advance!

2 REPLIES 2
Highlighted
Community Manager

Re: Stick up cam not consistently activating video

Hey @ht! Our devices feature customizable motion settings so you can tailor it to the environment, as every area differs from the next. If the detection is not as consistent as you are wanting, it's best to trial and error with the settings until it is optimized for accurate detection.

 

Please also ensure the motion alerts are toggled on, and there is no motion scheduling that might be preventing notifications. Let me know how this goes! Smiley Happy 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
Highlighted
New Neighbor

Re: Stick up cam not consistently activating video

Mine is doing exact same thing. I have done the following: reloaded app, disconnected the cam and reinstalled multiple times. Also reset stickup cam multiple times. Ring doorbell works fine. Stick up cam Works right after I install and sometimes for all day. Then it stops. Randomly works later on. Shows active in dashboard bit wont go live.