Thank you for your update! I just called the support team and it sounded like they were not familiar with the issue, so they escalated to their advanced team to quickly take a look. I know Ring uses customers' network so I don't want to risk having the camera on if it's in any way compromised.
It is alarming (no pun intended) to see many people in the community having the same problem. I called Ring support team but they did not sound like they were tracking this issue. The representative said she will escalate this to the advanced tech team to priortize. I will keep you updated when I hear back. Keep me updated on yours!
I'm also experiencing the same issue as what the rest of the users are reporting. A loud beep that lasts for 1-3 seconds intermittently.
When I shut off the motion record this doesnt seem to be an issue, however this makes having the camera redundant in the first place.
I'd welcome to be contacted to have this resolve.
Thanks in advance
I had the same isssue (started in 8/2020) and thus far only is happening on one stick up cam...annoying that Ring is blind to the issue. A reset is all it needs:
1. Take off the battery cap.
2. You'll see an orange button - hold for X-seconds (not sure, try 10) - this will remove the camera.
3. Go back to the Ring app - tap the 3 vertical lines in the upper left.
4. Tap "Set up a Device"
5. Follow the screens. You're essentially following the same steps you did when you first bought the camera.
...this worked for me...good luck.
Thank you for the update! I will give that a try. I just wanted to be safe and keep the battery out as Ring uses our network to have the cameras running. I didn't want to risk anything if it were compromised and Ring doesn't have a clue on the issue.
Hi nieghbors - thank you to the neighbors who assisted with sending over examples. We appreciate your help! The team is now investigating these examples and finding the root cause as to what may be going on.
Question - if you have a Ring Alarm as well can you kudo my post?
I will continue to send updates from the team as they come in!