cancel
Showing results for 
Search instead for 
Did you mean: 

Stick up cam lets out loud beep

Highlighted
New Neighbor

Re: Stick up cam lets out loud beep

I have 9 rings cameras and at least 3 of them have started beeping/producing tones, seemingly at random.
All the models with issues appear to be the Stick Up Battery Gen.2 model.
All cameras are plugged into power sources (some intermittent).
Cameras at different sites with different wi-fi of varying RSSI.

Here’s what I have observed:
- Started a little over a week ago.
- Tones may/may not be random, possibly related to motion but isn’t always triggered on motion.
- Infrared LEDs turn off and on when the tone stops.
- Tones last for 3 seconds exactly, possibly 2 seconds as well.
- Tones consist of a combined 2kHz and 4kHz sine.
- Also occasionally emits the same tone in very short bursts (<100ms).

My guess is the camera is signalling a fault or a state but I don’t believe this is documented behaviour.
Possibly some code left in the firmware during testing?
Was there a recent firmware update?

Settings of an affected device:
Firmware: Up to date (AUST Region) as of posting
Motion Freq: Frequent
Motion Sens: One notch below Max
Motion Zones: All 3
Motion Verification: Off
Motion Schedule: Off
Linked Devices: None
People Only: Off
Record Motion: On
Live View: On
Tap Live View: On
Rec Length: 120s
Snapshot Capt: 180s
App Notifications: Silent
Notification Pref: Push
Audio Streaming: On
Privacy Zones: Off
Partners Linked: None

Install Location: Indoors and Outdoors (2 affected devices)
Motion Notifications: On and Off (2 affected devices)
Highlighted
New Neighbor

Re: Stick up cam lets out loud beep

so it has not beep for hours right now and during those hours my ring was in color. It could be related to the infrared. When it was beeping I noticed it was black and white then went to color. I am going to see if this holds true the next time it beeps.
Highlighted
New Neighbor

Re: Stick up cam lets out loud beep

Same problem here. Stickup cam started to emit 1 to 2-second long beeps. Very annoying. Please reach out and we'll try to provide as much info as we can to help debug this problem.

 

The cameras and alarm system has been working flawlessly for well over a year. Strong wifi signal on a mesh network. No changes to local network or settings. Has there been a camera firmware update that might be the cause?

 

Thanks!

 

Highlighted
New Neighbor

Re: Stick up cam lets out loud beep

This issue has clearly started only recently for most stick up cam owners; so the first assumption is that it is because of a new software update.

 

For now, I turned off motion recording (in other words, killed the camera) which seems to have stopped the issue.

 

Please accept that this version is faulty, revert it and fix the issue. It has been weeks now without any proper response outside of an online community manager. This response/support is just unacceptable.

Highlighted
New Neighbor

Re: Stick up cam lets out loud beep

Yes, please reach out.
Highlighted
New Neighbor

Re: Stick up cam lets out loud beep

so after posting on here the beeping has seemed to have stopped.  it would be nice if we knew if an update was recently sent out that fixed this?  Did the beeping stop for anyone else in the last two days?

Highlighted
New Neighbor

Re: Stick up cam lets out loud beep

Mine also started letting out the 2-3 beeps exactly as all the others in this thread have mentioned.  It started about 2 week ago.  I have 3 gen2 stick up cam battery cameras and it's only affecting 1 of the 3.  I'm willing to help on a solution if dev team wishes to reach out.

Highlighted
Community Manager

Re: Stick up cam lets out loud beep

I hope everyone had a nice long holiday weekend! As I (hope) most of you were able to get outside and enjoy yourself, please note that the team is still waiting on responses to their initial outreach. Unfortunately, the team can't begin their investigation without information which is best captured through email. Please respond to the team member who reached out to you. 

 

For the new neighbors who have recently requested to be reached out, I have added you to the list. Thank you. 

 

 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
Highlighted
New Neighbor

Re: Stick up cam lets out loud beep

Mine is doing it as well. Stick up battery camera with solar panel. Loud beep on motion capture then audio stops recording. Almost as if the beep overwhelms the mic and shuts it down. Started when the upgrade to the cameras came out to increase recording time.
Highlighted
New Neighbor

Re: Stick up cam lets out loud beep

Yes please reach out