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Stick up cam lets out loud beep

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New Neighbor

Re: Stick up cam lets out loud beep

"Yes Please Reach Out" to add, I have multiple cameras that emit a loud beep lasting a few seconds as I approach the camera...it is random and does not happen every time. I was able to capture the beginning of the sound on my garage camera which I posted earlier.
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New Neighbor

Re: Stick up cam lets out loud beep

Hi Jennifer, nothing has changed with my non-PoE stick up cam that this beeping is happening to. It hasn't been moved, battery hasn't been changed, Internet/network has remained the same.

 

My first assumption is that it has something to do with a new software update and/or a bug that is randomly occurring now with the current software release that is pushed out to stick up cams. I cannot find any Ring firmware history/changelog pages - if there are none available to the public, then that is disappointing.

 

It has been a while, but I believe the only beeping one of these cameras should make would be when it has been set up initially using the Ring app. Otherwise from my experience, they are silent - outside of sirens, and supposedly the hardware transition to night vision. I would start there, with functionality that is intended to produce these types of sounds.

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Community Manager

Re: Stick up cam lets out loud beep

@anring are we able to reach out to you for more information and to troubleshoot to pinpoint what may be going on? Thanks 

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New Neighbor

Re: Stick up cam lets out loud beep

same issue for about 10 days."yes, please reach out"

 

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New Neighbor

Re: Stick up cam lets out loud beep

Same here, been beeping for a couple of days. Seems to beep when there is a larger amount of activity in front of the camera.
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New Neighbor

Re: Stick up cam lets out loud beep

Yes, please reach out. Mine started a few days ago too!!
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New Neighbor

Re: Stick up cam lets out loud beep

Same issue here. Ring lets out a loud approximately 5 second beep at random, it seems. Started around 8/24. Yes, please reach out!
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New Neighbor

Re: Stick up cam lets out loud beep

Yes, please reach out
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Community Manager

Re: Stick up cam lets out loud beep

Thank you neighbors! I appreciate your support and willingness to help. A team member will be in touch with you soon. I'll be sure to monitor the situation as well. Thank you! 

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New Neighbor

Re: Stick up cam lets out loud beep

My camera started beeping today. I've just noticed it on the stick up - battery powered version. It makes a long 2 second tone. It's done it at least twice today. In both cases, there was motion recorded. However, in both cases, the recording gap does not capture the tone. It captures before, and then after with my big face looking at it. 

 

The third noise it made was more undescribable. It was electronic sounding, about 1 second, but kind of like the sound you'd think a satellite might make in some movie with higher pitched crackling and pops - like an old school modem almost. 

 

Camera is connected to WiFi. WiFi hasn't changed in at least 2 weeks. Nothing network-wise has changed internally.