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Stick up cam lets out loud beep

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New Neighbor

Re: Stick up cam lets out loud beep

My stick up cam is doing it too. I have it outside. It was just a chirp at first. Took us several days to figure out it was coming from the camera. Now it has graduated to a long beep.
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New Neighbor

Re: Stick up cam lets out loud beep

@Marley_Ring Here's the YouTube Link, beeping sound can be heard at the very beginning few seconds.

https://youtu.be/8xHSwPz7B50
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New Neighbor

Re: Stick up cam lets out loud beep

This is happening to us as well! We checked every electronic device within the next two rooms to make sure it wasn’t a different device. We agree that it is very disruptive and want a solution ASAP! Our camera does not pick up the sound when it goes off, so we can’t replay it, either!
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New Neighbor

Re: Stick up cam lets out loud beep

My wireless stick up cam started doing this yesterday. I am not going to sit there with my phone hopping to capture the sound as it’s completely random and doesn’t get recorded by the devise. Very annoying and distracting. Ring needs to push out an update!
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New Neighbor

Re: Stick up cam lets out loud beep

@marley_ring is there a help page that describes the various noises and what they mean? I have been searching for information for 2 weeks and this is the first helpful resource I have found. I didn’t start a thread because I didn’t have enough info about the problem and I still don’t really have enough to be helpful. We could probably provide more info if ring can provide us with some direction (other than checking nearby devices and connections).
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New Neighbor

Re: Stick up cam lets out loud beep

My living room cam started this last week. Thought it was a smoke detector at first. 

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Community Manager

Re: Stick up cam lets out loud beep

Hi neighbors -- thanks for getting over this information. We have sent it to the team for further review. We'll be in touch with more information as soon as we hear back Smiley Happy

 

@saechangd thanks for the clip as well! What year van is that? I cruised the Gold Coast in a '74 that looked just like that!! See my pic Smiley Happy

 

 

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New Neighbor

Re: Stick up cam lets out loud beep

@Jennifer_Ring thank you for assistance, hopefully a fix will be released soon. Nice love bus! Mine is a 69 and still working on interior and minor exterior details. That's awesome that you were able to cruise the coast, I have yet to take mine around Oahu island.
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New Neighbor

Re: Stick up cam lets out loud beep

I’m having the same issue today. A long beep/tone (not a short beep like a smoke detector with a low battery). It’s definitely coming from one of my ring stick up cameras at random intervals. It happened at 2:32pm, 2:34, 2:41, 2:48, 2:57, and 3:10 for example, so there is not a set interval in between. It also isn’t happening just when there is motion. My WiFi signal is good and I checked the tips on the RSSI page...no issues there. No other electronics or appliances close by.
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Community Manager

Re: Stick up cam lets out loud beep

Hi neighbors! Thank you for your patience and letting me know of examples. I went ahead and looped in the appropriate teams here but additional troubleshooting and information would be extremely beneficial to pinpoint what is going on. I'd like to have my team members, who work close with the development team, reach out via email to assist with this. If you're on this thread and  are okay with talking to a team member, please respond to this thread with "yes, please reach out".  I can then have the team reach out to you through the email associated with your Community account. Looking forward to working together and figuring out what is going on. Thank you!

 

 

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