I just installed a couple of Stick up cam Elites, using PoE. *Both* of them either can't connect because the "connection is very weak", and if it does connect, it says "Poor connection" at the top of the live view. How is this possible using Ethernet? I did select Ethernet during setup. I did *not* select WiFi.
Hey @ring-a-ding-dave! If you are absolutely certain the Cams are setup and connecting via PoE, this connection concern may be related to phone or app connection. Try uninstalling and reinstalling the app first, to ensure it is optimally integrated with your mobile device. If this concern persists, please test different mobile device settings such as wifi only, cellular data only, bluetooth disabled, and other apps in the background closed. Let me know how this goes!
Thank you for your response! Is there a way to confirm that I really did press the right button in the app when I had to select Ethernet vs Wifi? I'm quite certain I had, but it doesn't hurt to double check if that's possible.
I'll give your suggestions a try, though. Thank you. I'll post up the results here later.
I'm having the same problem and I've tried everything. With just a few feet of ethernet cable plugged into my switch, the switch lights up indicating 100 Mb connection. Video quality is good. When moved to the 100' ethernet cable suddenly it lights up only as a 10 Mb connection which is terrible. Video is very grainy and cuts out often. App indicates "poor connection."
-Thought it was the connectors so crimped new ones on several times. Didn't help.
-Figured it had to be the solid copper cat 5e line so ripped it all out and bought solid copper cat 6. Same problem. Crimped new connectors several times. Didn't help.
-Carried laptop 10' up the ladder to see what speed it would connect at. Switch indicated great connection of 1000 Mb. How can this connect at 1000 Mb so quickly but ring stick up cam can't even get 100 Mb?
-Thought it must be a defective camera, brought a different one up and plugged it in. SAME PROBLEM
If you figure it out please post your solution! I'll do the same.
Sean, can you list some details of your setup. Do you have the individual POE injectors or are you using a switch with POE? Have you tried to hook a laptop up to the same ethernet cable to see what speed it connects at (10/100/1000)?
Mine is on a 100' solid copper cat6 connected to a netgear POE switch. These Netgear switches are rock solid with any other device I've hooked up so I'd be shocked if it's that causing the problem. Laptop hooked to the same cable / switch shows 1000 Mb connection.
Another user indicated he has 4 of them hooked up to individual Ring brand POE injectors and says his all work fine.
I have the same problem with my two stick up cams, 2nd Gen, POE. They are connecting at 100 Mbps over Ethernet, I can verify this from my smart switch. Video is good, but they report poor connection for a few seconds when Live view first comes up. Now when I look at the Device Health Report it tells me Wi-Fi signal strength is very poor to my cameras. Could this be a bug in the app? Perhaps the poor connection notification in Live View is measuring the wi-fi signal as the device health report is indicating. Since we are using Ethernet these may be not applicable.