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Stick up Cam - stuttering motion in live view

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New Neighbor II

Stick up Cam - stuttering motion in live view

I've got 2 stick up cams - wired (cat 5e, PoE). In live view, they both stutter (eg, if a car or person is going by the view will freeze for about 1/2 second, then jump forward, freeze again, etc.). However, if you view a recording of the same type of motion it is fine.

 

To me, that means the camera is working OK. 

 

Any others experiencing this? Is there a firmware fix on the horizon?

29 REPLIES 29
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New Neighbor II

Re: Stick up Cam - stuttering motion in live view

Forgot to mention. This happens across all viewing platforms (android phone, iPad, Kindle Fire, Win10 app).

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Community Manager

Re: Stick up Cam - stuttering motion in live view

Thank you for that breakdown of your live view observations. A freeze frame, or skipping in a live stream, is often due to packet loss or interference with the network. While RSSI is important it is only half the battle. You will want the RSSI in device health to read better than -50 for optimal performance. In addition to that, please ensure the router being used is up to date, and the speeds you receive from your provider are sufficient for video streaming. Feel free to respond with those details and we will be happy to assist further Smiley Happy

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New Neighbor II

Re: Stick up Cam - stuttering motion in live view

The cameras are WIRED. Cat5e, 1Gbps network. I specifically highlighted that in my post.

 

What does RSSI have to do with anything?

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New Neighbor II

Re: Stick up Cam - stuttering motion in live view

Also, the recordings are fine, so obviously the camera is operating properly. Seems like it is something wrong with the way live view works. Software? Firmware?

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Community Moderator

Re: Stick up Cam - stuttering motion in live view

You are correct, RSSI would not be a factor here if these Cams are indeed connected via Cat5e. Please double check that these Cat5e cables are in good condition and are operating other Ethernet enabled devices (I.E. windows laptop) sufficiently. Additionally, a power cycle on the cams might improve video functionality.

 

If freezing persists, please perform a reset by holding the setup button down for 20 seconds. Let us know if this helps!



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New Neighbor II

Re: Stick up Cam - stuttering motion in live view

Thanks Marley. Cat5e cable s are fine ( I tested them - and am a Network/Server IT Consultant).

 

Before I try anything on my end please explain how live view would stutter but recordings (of the same exact events) would be fine. How could that be a network issue on my end? Thanks!

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Community Moderator

Re: Stick up Cam - stuttering motion in live view

Thanks for checking on that. Even though the recording afterwards plays as intended, the nature of a live stream is an immediate request of resources and delivery of packets through a network, servers, and so on. Whenever there is a live video concern, it's best to check the app, mobile device, camera itself, and the network, in order to cover all related bases.

 

If the hardwired connection is looking sufficient, then we can certainly move on to resetting the camera to see if that might resolve these live video concerns. 



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New Neighbor II

Re: Stick up Cam - stuttering motion in live view

Marley, I'm confused. In essence, isn't a recording identical to a live stream? Isn't the same data streamed for live viewing and/or recorded for later viewing?

 

How could a live steam stutter when a recording of the same stream is fine (ie, I can watch my mailman stutter along while delivering letters but then watch him do the same via a recording STUTTER FREE)?

 

Makes no sense to me. Seems like the packets, etc. that you mention have to traverse the network regardless of whether they are viewed live or recorded. No?

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Community Moderator

Re: Stick up Cam - stuttering motion in live view

No worries @SoriceConsulting, that's what we are here for. Let me explain further. When live streaming anything, there is a chance for things like buffering or freeze frames depending on common technical variables. When we record a movie while watching it, if it buffers during the real time stream, the recording itself will not have that same buffer. This same logic applies to most other streaming devices.

 

When a live stream is initiated on your Ring device, it receives the request > establishes connection with your in home network > establishes a connection and delivery of packets between your router and internet service provider. It then delivers this video to your mobile device (wifi or cellular) and simultaneously delivers this video to our server for recording.   This is the flow most streaming IoT devices will follow. Any packets lost, or inefficiencies in connection/ communication during the live stream, can often be fixed or optimized upon the recording reaching the server.

 

This would explain why a stream might look different than a recorded video. Feel free to keep us updated with any steps that improves your live stream, or any additional symptoms. If this concern persists, after trying the previous suggestions, I recommend contacting support for more in depth troubleshooting.



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