Hey @iain_b. When you attempt to connect to the live view, does it indicate that the device or your phone is having a poor connection? You can check that while referencing our help article here. If it’s having a poor connection on the device, please check out our Community post to take a look over your RSSI and Device Health page. Alternatively, if it’s a phone’s poor connection, I recommend to remove the Ring App, reboot your phone and then reinstall the Ring app to see if that helps!