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Stick Up cam Hardwired but disabled 'critically low battery'

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New Neighbor

Stick Up cam Hardwired but disabled 'critically low battery'

I have two hardwired stick up cameras that have both been working. One has now stopped working with a message 'Live View is disabled because xxxx has a critically low battery'.

I have tried reset without success. Is this a problem with a firmware update?

I have 5 of these cameras and several subscriptions... this needs to be fixed!!

1 REPLY 1
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Community Manager

Re: Stick Up cam Hardwired but disabled 'critically low battery'

Hi @StevePen4. What does your Stick Up Camera show for power status under the Device Health menu? If you have Battery selected, try changing it. Then perform a reset on the Stick Up Cam so it will reboot with the new selection. You can perform a reset by pressing and holding the setup button for 20 seconds, then releasing. Next, you'll reconnect it to wifi and allow it to do a quick update. This should fix your issue.



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