cancel
Showing results for 
Search instead for 
Did you mean: 

Stick Up Cam flashing

Highlighted
New Neighbor

Stick Up Cam flashing

We recently purchased a couple of these.  The one apparently was out of WiFi range, so we picked up an extender. When trying to reset the WiFi on this particular camera, we kept getting an error that the WiFi password was incorrect, even though we verified multiple times that it WAS correct.  We tried to delete the device and go through the set up procedure again, but we then ran into an issue with the camera not wanting to go into set up mode.  All it does now is this slow blue flash.  I've tried to do a factory reset, charge the battery, etc, but still nothing.  Any ideas?

 

 

1 REPLY 1
Highlighted
Community Manager

Re: Stick Up Cam flashing

Hey @JeremyBanning. Thank you for detailing your experience and what troubleshooting steps you've taken! Since the device will now not enter setup mode, even after a reset, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes, as your answer may help other neighbors that find themselves in a similar situation! Smiley Happy 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.