Stick Up Cam Elite and Doorbell Elite PoE status offline

Thank you for sharing your experience, and in detail, @EricG! This should not be happening at all, especially since you’ve confirmed live view is connecting on both. I recommend removing and reinstalling the application, as well as power cycling the Cams by removing and reinserting the POE plug.

If this does not resolve the concern, the best next step would be to reach out to our support team for more in-depth troubleshooting. Feel free to let us know how it goes! :slight_smile:

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