Hi @1caneafan1. So sorry to hear about your incident! I would suggest reaching out to our support team so they can deep dive into your camera and see what may have caused this. There is a number of settings including Motion Settings, Motion Frequency, or Mode Settings that could have been a factor of your camera not recording when you needed it to. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.