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Spotlight camera slow to activate device

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New Neighbor

Spotlight camera slow to activate device

Hello, I have a newly installed hardwired spotlight camera in the front of my house. For internet I have a 100mbps plan with an eero mesh network. My gateway router is located in the room that is directly behind the exterior wall of the camera (~10 ft line of sight). The RSSI hovers around -46 to -50. I ran the speed test directly in front of the camera and it resulted in speeds of 105mbps download and 9.5mbps upload with 43ms ping. My problem is when activating live view for the camera it takes 1-2 minutes (Gets stuck in activating device...) and when it finally activated the video is very choppy. In comparison, I have a hardwired floodlight camera in my backyard which only takes roughly 3-5 seconds to active. The firmware is update to date. Power cycling seems to help but after an hour or so it goes back to taking a long time. Is this normal? Any suggestions to help speed up the live view?
3 REPLIES 3
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New Neighbor

Re: Spotlight camera slow to activate device

Im having the very same issue. Hopefully we can get some info on this. 


@demelo27 wrote:
Hello, I have a newly installed hardwired spotlight camera in the front of my house. For internet I have a 100mbps plan with an eero mesh network. My gateway router is located in the room that is directly behind the exterior wall of the camera (~10 ft line of sight). The RSSI hovers around -46 to -50. I ran the speed test directly in front of the camera and it resulted in speeds of 105mbps download and 9.5mbps upload with 43ms ping. My problem is when activating live view for the camera it takes 1-2 minutes (Gets stuck in activating device...) and when it finally activated the video is very choppy. In comparison, I have a hardwired floodlight camera in my backyard which only takes roughly 3-5 seconds to active. The firmware is update to date. Power cycling seems to help but after an hour or so it goes back to taking a long time. Is this normal? Any suggestions to help speed up the live view?

 

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Community Manager

Re: Spotlight camera slow to activate device

Hey neighbors! If the RSSI and the internet speeds you're receiving are sufficient but the Live View is still taking a while to load, I'd suggest performing a reset and a new setup rather than only a power cycle. You'll want to hold down the setup button on your Camera for at least 20 seconds and then set it back up in the Ring App by following the steps under Set Up a Device. You should also uninstall the Ring App, restart your phone to clear the cache completely, and then reinstall the Ring App. 

 

If these troubleshooting steps aren't successful in resolving your concern, please give our support team a call at one of the numbers available here. They'll be able to take a deeper look at this for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Smiley Happy



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New Neighbor

Re: Spotlight camera slow to activate device

Just wanted to reply as a follow up. I had tried these steps multiple times with no luck. I found a suggestion from another user who had the same issue - deleting the entire event history has caused the front camera to work reliably for the past two weeks. No more stuck on activating device.
Camera settings > event history > edit > delete all