Hey neighbors! If the RSSI and the internet speeds you’re receiving are sufficient but the Live View is still taking a while to load, I’d suggest performing a reset and a new setup rather than only a power cycle. You’ll want to hold down the setup button on your Camera for at least 20 seconds and then set it back up in the Ring App by following the steps under Set Up a Device. You should also uninstall the Ring App, restart your phone to clear the cache completely, and then reinstall the Ring App.
If these troubleshooting steps aren’t successful in resolving your concern, please give our support team a call at one of the numbers available here. They’ll be able to take a deeper look at this for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 