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Spotlight camera no longer powers on

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New Neighbor

Re: Spotlight camera no longer powers on

As far as I can see, there is not fix. It seems common that the Ring cameras last 1 year or less. Or just enough over 1 year so no warranty. I have had this happen with two Ring cameras now!  Awful!

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New Neighbor

Re: Spotlight camera no longer powers on

I have the same issue with two (I have 5 total) at the same time.... the batteries are fine and are working in other cams. I tried to find a way to contact "support" but cant find anything.... these are too expensive to fail so soon and with no support.... I'm disappointed to say the least... I was going to add Floodlight cams but will be looking at alternatives now.... does anyone have a suggestion to cocntact this company?

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Community Manager

Re: Spotlight camera no longer powers on

@dale2406 For the support you need, you will need to call into our support team. You can find all numbers to give us a call here



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New Neighbor

Re: Spotlight camera no longer powers on

Same happened to me this past week. I will call support and see how it goes.
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New Neighbor

Re: Spotlight camera no longer powers on

Same for me. Called the number and they are shipping mine out. BTW I have two of these cameras and they both did the same thing. 

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New Neighbor

Re: Spotlight camera no longer powers on

Thanks, this is the same issue that I am having. I will take your advice and call.

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New Neighbor

Re: Spotlight camera no longer powers on

Thank you for this post! I will call in the morning and speak to a representative.
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New Neighbor

Re: Spotlight camera no longer powers on

Hi,

I am having the same problem. Two days ago I charged both batteries for my spot light camera for 12 hours. The light on both batteries was solid green. However on putting them back to their slots the small led in the camera light red. The mobile app shows me the battery level at 4% and 2%. One of the batteries is basically new as I bought it only 4 weeks ago!

I am from Malta and unfortunately I cannot find a way to reach support yet. This a disgrace, expensive cameras which do NOT last even 2 years and moreover support is not handled via email or chat anymore!

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Community Manager

Re: Spotlight camera no longer powers on

@Ryanazz If you are located in Malta, you should be able to contact our support team via our worldwide number at 1 310 929 7085We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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