While I’m sorry to hear several people are having the same problem; it’s comforting to know that it’s not something Ive done wrong in terms of setup or configuration.
I’ve had a couple of calls and email correspondence with Ring representatives; but haven’t yet been able to connect with them for a troubleshooting session. They were supposed to call me back last night after a shift change, but it seems to have fallen through the cracks.
I’ll be starting over tonight after work; hopefully the same technician will be available so I don’t need to rehash it all.