Hello, I experienced the same issue. When I recharged my 2 batteries for our home spotlight camera and replaced them in the device, the start up light at the bottom did not light up. I cleaned the inside of device with an air can, dry cloth and cleaned the batteries but this also did not work. I went onto my account to remove the device and to reinstall it, but that also was unsucessful. I tried every suggested troubleshoot but did not have luck. I did call ring and learned that I had the protection plan that covers a repalcement. So I recommend you check if you have this same warranty.
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