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Spotlight cam reset button

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New Neighbor

Spotlight cam reset button

Dear Spotlight cam PM,

 

l've asked the community support call center agent to submit the following, but unsure they have the bandwidth or process to escalate requests. 

I’m kindly requesting that an alternative to climbing an 8-ft ladder to press a reset button be provided. I need to move the spotlight cam to a different WiFi network, but apparently need to haul out the ladder to press a reset button. I’m not trying to reset. I’m trying to move it to a network with a better router. Every other device in my home, work or vehicle has secure procedures for changing networks or connections without needing a button (pins, pw, mfa, except for my 20 y/o garage door and openers (the infamous learn button). Having a physical button won't stop a local criminal, maybe it will stop someone hacking in remotely. 

 

I’m sure many would be glad to help you brainstorm on solutions since there are a lot of smart folks at ring and on the community. The fewer times we have to climb a ladder, the lower the chance of injury.


Thank you for your support.

 

5 REPLIES 5
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Community Manager

Re: Spotlight cam reset button

Thank youfor the feedback, @Ringalingaling  - we assure you we have sent this to the team. Have a great weekend!

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New Neighbor

Re: Spotlight cam reset button

Hello, 

our stick up cam on the roof needs a reset due to a new modem, any other way to do this within the app. climbing up there is crazy just to reset. 

Any help. 

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Neighbor II

Re: Spotlight cam reset button

Change the new modem to broadcast the same SSID and have the same password. It should then connect automatically.
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New Neighbor

Re: Spotlight cam reset button

thank you very much, worked perfectly. thank you 

Neighbor II

Re: Spotlight cam reset button

Glad to hear it worked. I had a similar issue but with 52 devices in my home. Saved me an entire day of resetting everything.