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Spotlight cam lost connection with wifi and wont reconnect

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New Neighbor

Spotlight cam lost connection with wifi and wont reconnect

My spotlight cam lost wifi connection, i have excellent wifi signal but my spotlight cam wont/cant connect to it any suggestions?
11 REPLIES 11
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Community Manager

Re: Spotlight cam lost connection with wifi and wont reconnect

Hi @Sueeades, have you tried giving your device a soft reset? You can achieve this by pressing and holding down the set up button for 30 seconds. After this, try walking through the process to reconnect to wifi under the Device Health section for the device's profile. If you continue to still have this concern, it may be best to bring the device inside and near your router to see if that helps restore the connection. Hope this helps! Cat Happy 



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New Neighbor

Spotlight Cam

Hi all,
My spotlight camera is not working it is just flashing like blue/clear have taken it down put it near my router and tried resetting it to no avail.
Any help appreciated.

Cheers,
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Community Manager

Re: Spotlight Cam

Hey @Dippa91! The LED indicators flashing is a good sign that the Cam is attempting a connection. I recommend charging the battery all the way, if you've not already done so, to ensure the Cam has enough power to complete a connection. 

 

As you mentioned performing a reset already (holding down the setup button for 20 seconds), the next best step would be to attempt a new setup in the app. Try also, removing and reinstalling the Ring app on your mobile device to ensure it is up to date. I hope this help! Smiley Happy 



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New Neighbor

Wifi Connectivity issues

My Battery security camera had a low battery, I removed the battery, charged it and re-installed, the usual blue and white flashing lights at the bottom came on which I believe is showing that it is trying to reconnect to the wifi. It has continued to flash, I turned it off at teh button on the top of teh camera, then back on again, the same thing happend. Wifi in the house is working as I have other cameras on teh same wifi network still working as per usual. I have reset the camera, same issue. I deleted teh camera from my account and then tried to re-connect teh camera again usuing the normal addition of a device process but teh wifi won't pick up. I can only assume teh Wifi in the device is broken, can anyone help.....?

 

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New Neighbor

Re: Spotlight Cam

Hi Marley,

I've now tried all these steps and it's still flashing white and blue. Have tried removing it from app but that hasn't helped either.
Anymore ideas?

Cheers,
Stefan
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New Neighbor

Ring Spotlight Cam won't stop flashing blue and white

I've tried hard resetting it, removing it from my list of devices, no matter what I do it won't stop flashing blue and white. (It is the battery verison) Does anyone have any suggestions on how to fix this?

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New Neighbor

Re: Ring Spotlight Cam won't stop flashing blue and white

I had the same issue.....called Ring for help.....turned out it was  fault with the camera and I returned it.  

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New Neighbor

Re: Spotlight cam lost connection with wifi and wont reconnect

I am having the same problem. I did a soft reset the last time it happened about a month ago and it worked. I have tried it twice today and it still won’t connect. My router is within 10 fee of my cam though a wall between
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Community Manager

Re: Spotlight cam lost connection with wifi and wont reconnect

Hey neighbors! I've addressed this with my teams that want to make sure we cover a few more bases.

 

If you have not already, please make sure to verify that your batteries are fully charged, and please also ensure that you've tried both battery compartments with the fully charged battery and notate what happens when the battery is inserted in each one. Press the setup button on the Spotlight Cam to see if you can get the white and blue pattern.

 

If you do not see a pattern, please do a soft reset of the Spotlight Cam. If you get this pattern, wait at least 2 minutes for it to stop flashing white & blue. If the device is still stuck flashing white and blue, attempt a factory reset of the device. If the device is still stuck flashing white and blue and not setting up, or you are getting no lights at all, please reach out to our support team here over the phone! 



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