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Spotlight Cam Wired -One side of LED lights is not working

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New Neighbor

Spotlight Cam Wired -One side of LED lights is not working

Hi All,

 

I bought a Spotlight Cam Wired a few days ago and one side of LED lights is not working. I try to reset the cam with over the top button, but no luck. I did research the lighting settings too and all seems to be just fine. Is there something else I need to do? 

 

Thanks!

 

1 REPLY 1
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Community Manager

Re: Spotlight Cam Wired -One side of LED lights is not working

Hey @LuzCesena. Thank you so much for sharing a picture to reference, along with describing your situation and what you've done! I was going to recommend the reset myself, but it seems you may need to reach out to our support team for this. Please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how the call goes, as your answer may help other neighbors. Smiley Happy 



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