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Spotlight Cam Not Recognizing New Solar Panel - Any Ideas

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New Neighbor

Spotlight Cam Not Recognizing New Solar Panel - Any Ideas

So we bought the Ring Spotlight Battery Camera last week and decided to buy the solar panel for the spotlight camera. After charging the panel for the day, we got it all connected and just noticing its not only not charging it doesn't seem to be recognizing the new solar panel because on our account info under "Power" where "Solar Panel Status" is listed it says "Add Ring Solar panel to Extend Battery Life".  The only thing I noticed that is different is the plug on ours (like the illustration" is not the same as in the video. Any help would be greatly appreciated

4 REPLIES 4
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Community Manager

Re: Spotlight Cam Not Recognizing New Solar Panel - Any Ideas

Hey @JTaylor65 ! While there are limited troubleshooting steps to take when involving the solar panel, it's important to be mindful of device and environmental variables.

If you are seeing a message in your device health that says "add a solar panel," this is not an indicator of your Solar Panel failing to charge. This added feature is advertising the Solar Panel as an addition to your battery-powered devices. It's best to observe the battery percentage throughout a sunny day to see if the battery level is changing.

For a battery draining with a Solar Panel connected, cold weather is more consistent as the seasons change and the charge life of a battery can differ. Check out our Community post about battery draining for tips and tricks on optimizing battery performance.

The best steps for troubleshooting your Solar Panel are as follows:
- Clean panel to remove any dirt, dust, or debris.
- Check the adapter is securely plugged into the device.
- Ensure there is no debris or damage to the adapter or port area.
- In most locations, winter means overcast. Please ensure your Solar Panel is receiving several hours of direct sunlight per day.

If these steps do not resolve your concerns, it would be best to reach out to our support team here for more in-depth troubleshooting.



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New Neighbor

Re: Spotlight Cam Not Recognizing New Solar Panel - Any Ideas

We all are having trouble with the solar panels. I just replaced, and paid for, a new one because the old one, 3 months old maybe, isn't working. The new one isn't working either which tells me it's probably not the solar panel. I have panels on my other cameras and they work. This one does not. And Ring has no way to ever know if they are working or not. See the other threads in the Ring community. Many of us in the same spot since Ring hasn't bothered to make any way to know if the solar panels are working and you always get the YOU NEED A SOLAR PANEL message if you have one or not.

 

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New Neighbor

Re: Spotlight Cam Not Recognizing New Solar Panel - Any Ideas

I have the same issue ... but only on 2 of my 4 spotlight cams. My camera charges, so no issue there. It became an issue when I wanted to change my snapshot capture to every 5 minutes. The app won’t let me because it does not detect the solar panel. On the two cameras where it does detect the solar panel, I can adjust the snapshot capture to 5 minutes.

What say you?
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Community Manager

Re: Spotlight Cam Not Recognizing New Solar Panel - Any Ideas

Hey @thomasjwhite1, happy to chime in here. If your app is not showing the solar panel as connected under your Device Health page, you will want to ensure the Solar Panel is connected properly. I recommend detaching the solar panel from your device and then attaching it back, while also ensuring that there is no dust and debris on the solar panels and at the connection. 

After checking the connection, if you find that it is still not showing as connected in the Device Health section, please try resetting your Spotlight Cam (not the solar panel) by pressing and holding the setup button for 20 seconds. After this reset, re-establish the connection your device has in your Ring app by tapping on Reconnect or Change Wifi Network under Device Health. This will take you through another setup of the Ring device in the Ring app. Once completed, check the Device Health again to see if the solar panel is showing as connected. If the device is showing as connected, please ensure you are getting 4 or more hours of direct sunlight to the solar panel during the day to allow a trickle charge to your device. You will also want to ensure that your device is not discharging more than it is charging, as you may have an excess amount of events that could be draining the battery on your device. 

In the event you may not see the solar panel connected still, please give our support team a call at one of the numbers available 
here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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