Hello, There are random parts of the day where my Ring Spotlight indicates “This Footage is Unavailable” and then comes goes back to operating normally. My concern is that when the camera says “This Footage is Unavaialbe,” does that mean the camera is not monitoring and would not detect motion if it were present?
<Background>
I am using a Ring Spotlight Battery outdoors, with one battery at 95%. Wifi signal is RSSI-65 and greater. Firmware verified up to date. Mounted under an eave (not exposed to rain). I have the subscription for multiple cameras. This issue has occurred since day 1 (10/25/2020) that the camera was installed. I have reset the Spotlight camera 3 times, and re-installed the app twice since 10/25. We also have a Ring Doorbell 2 Battery, with no anomalies and a Ring Floodlight Hardwired with no anomalies.
<What we’ve tried so far>
Initially, the camera would randomly indicate “This footage is not available,” throughout the day and night. Each instance was 14 minutes long, or a multiple of 14 minutes long (28, 42, etc). This seemed correlated to the “Snapshot Capture” length, so I changed it to 1 hour shapshot captures. Sure eough, the next time “This Footage is not Available” showed up on the app, the duration was 1 hour. This repeated several (3-5) times. I switched it back to 14 minute snapshot captures, and the footage unavailable went back to increments of 14 minutes. So far, it seems like some kind of firmware conflict with the Snapshot Capture feature.
Does Ring, or any other member of the community experience this issue. If you have, did obtaining a solar panel or plug-in kit alleviate the issue?
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I really want to know if: During the “This Footage is Unavailable” period, will the Spotlight Cam still detect and record any motion? Or, is the Spotlight camera “Blind” until the next 14 minute period?
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Both photos attached are from today, with a Snapshot capture length of 14 mins. On one, you see two 14 minute “Footage Unavailable” segments, and the other shows one 42 minute “Footage Unavailable” segment.
Thanks in advance for your help, lookin forward to resolving this issue!