Ring needs to address this directly and quickly. We have been loyal Ring device customers for years. The devices are not cheap. From the posts here this is not a brand new issue and has been around at least long enough to merit an honest response. When I had the issue with a brand new cam and panel I bought directly from Ring last week, the advice from Ring was to wipe the panel and wait a few days. WIPE THE PANEL? A brand new clean solar panel? Needless to say that was a pointless exercise. This needs to be fixed. It started out as an annoyance. It has moved into a problem. The next step will be more problematic.
We take your feedback very seriously, neighbors, and appreciate you all taking the time to share your experience. As there are only a few troubleshooting steps that can be done with the solar panel, it's important to also consider device and environmental variables.
If your concern comes from seeing "add a solar panel" in the Ring app device health on IOS, this is not an indicator of your Solar Panel failing to charge. This is merely advertising the Solar Panel as a helpful tip to neighbors with battery-powered devices.
For those who are noticing battery draining with a Solar Panel connected, do keep in mind, as seasons change and cold weather is more consistent, the charge life of a battery can differ. Check out our Community post about battery draining for tips and tricks on optimizing battery performance.
The best steps for troubleshooting your Solar Panel are as follows:
Of course, if these steps do not resolve your concerns, it would be best to reach out to our support team, at 800-656-1918, for more in-depth troubleshooting.
I too believe my solar panel is not charging my first gen Stick Up cam. I hooked up the solar panel last summer and took down and recharged the stick up cam in mid December to 100% because it had drained to below 50%. Now it again shows 83% after only 3 weeks. The REAL problem, is that we, as customers, do not have a way to know whether the Stick Up cam is recognizing the solar panel connection or not. I chatted with support today and the rep said they have an "indicator" on their side on the back-end that shows solar panel connected, but the customer app will not show anywhere whether the solar panel is charging the battery or if the stick up cam is recognizing it's connection on the back. That's the main problem and should be corrected asap. It would avoid spectulation and believing that the solar panels are not working because we have no way to tell if they're working when we see the battery drain.
"If your concern comes from seeing "add a solar panel" in the Ring app device health on IOS, this is not an indicator of your Solar Panel failing to charge. This is merely advertising the Solar Panel as a helpful tip to neighbors with battery-powered devices. "
Sorry, Marley but this is the dumbest explanation ever, so you either have not seen it or you don't understand English.
The screen says:
Solar Panel Status
Add a Ring solar panel to Extend Battery Life
The key word is "STATUS", but the whole phrase "SOLAR PANEL STATUS" should clue most English speakers that what follows is the status of the solar panel. If iOS is really just showing effectively an ad for solar planels why include the "Solar Panel Status" embolded in the same Power block as the Left and Right battery indicators?
Ring, do better. Ring board commenters, do better.
I understand that you are trying to help and that is appreciated. But the problem is that Ring (not you personally) is not really addressing the problem. As I have detailed above as an example, I have two older stickup cams that worked fine with their solar panels for a long time. Suddenly, they stop charging. Then with the 2 new Spotlight cams and solar panels I bouoght this week in a package from Ring, the same thing happens. No charging in bright sunlight for days. I live in the deep south so the coldest we are getting in the daytime recently is in the upper 50s. I have cleaned the panels, I have used both solar panels and cams with each other in succession with no change. What can ring support possibly do? If it had happened with one solar panel and one cam I could understand their replacing them. But I have tried two sets, and interchanged them with each other. To me, that is indisputable proof that the problem is in the recent software/firmware changes. The company really does need to address theis and not just list solutions that do not work with a final admonition to have them replaced when that won;t work either. Has anyone here had any of these solutions solve the problem?
Those "solutions" are pretty much common sense and instictive things to check before I would even consider looking up my issue on the web. The way I see it any person cablable of setting up the Ring cams and solar panels would check that before running off to a Ring forum.
Same behavoir as before, doesn't matter if I have my panels hooked to a Spotlight cam or Stickup cam. Same ad for the solar panel in health check, same super slow "charging".
I don't accept the change of seasons excuse. Around my property we have had 15 solar powered flood lights for years. These are cheap solar flood lights that are purchased from Costco for 39.95 (29.95 when on sale). They use six rechargable nicad batteries, have worked for years rain or shine. They have a panel that is very much like the Ring panel (I almost thought to buy a few of them and frankenstien the panels to use on the Ring cams. Decided against it due to the Ring plug being weather proof) Only time we have had to replace a couple was when they were broken by falling branches or critters.
Was considering ordering a Super panel from Amazon, but noticed that Amazon is not specifiying free returns on it. I would hate to be stuck with a panel I do not need, epecially if it doesn't work. Plus where we live 300+ days per year of full sunshine, I really don't think a Super panel is needed, epecially when the regular panels have worked perfect for a few months and others by what I read for years, until this update.
Bottom line Ring has messed with the firmware or app, whatever they did whether on purpose or accident, has either stop or slowed charging by solar panel significatly.
Attached is what my health check shows for one of our Stickup Cams, second generation (the round ones).
This is what my first gen Stick Up cam battery status looks like in the IOs app even though it is connected to a solar panel. I have no way to tell if the solar panel is working OR if it being recognized by the cam!