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Spotlight Cam Battery not charging with solar panel

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I too am having the same problem. The Ring Spotlight Cam does not charge with the solar panel anymore. The Ring Stickup Cam does!

I have 3 solar panels and 2 Spotlight cams....neither of the Spotlight Cams will charge using the solar panels anymore.

Ring, please fix.
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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Same problem with my 2 solar cams as well. I even bought a new solar panel as the measured output seemed low. Obviously didn't help so back it goes for a refund.

 

RING -- You need to chime in 

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

My front door bell device health shows me that "Solar Charger Status is Connected"

My door bell IS NOT CONNECTED TO ANY SOLAR CHARGER.

And the Power Source say" Hardwired" which the door bell  is.

Whats going on Ring?

Ring why is my door bell showing solar power and my Spotlight cam battery is not charging my battery?

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New Neighbor II

Re: Spotlight Cam Battery not charging with solar panel

Well, add me to the list.  And after a lot of troubleshooting it has to be a Ring software issue.  Got a pair of Spotlight Cams and Solar Panels from Ring.  Tried installing the first one and got the message.  Then tried all possible combinations of cams and panels.  Tried resetting - same result.  Then I found this thread.

 

I have a Ring Doorbell 2 and two stick up cams on solar panels that have worked for ages (in addition to the new Spotlight cam I put in today that made me notice the problem message).  They ALL now have the same message ("Add a Ring solar panel to extend battery life").  This is obviously a Ring software problem.  I don't understand why they don't just acknowledge it.  Ring support has always been very good.  I'd just like to know if they will admit what is going on and tell us that they are working on it.

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I’m beyond upset with this garbage called Ring. Due to bad weather, I went two days without my spotlight working - had to climb up and pull both batteries to charge. Prior to that, the solar panel WAS working allowing me to see videos just not live. Climbed back up and put the batteries in and one went to 96% and clearly was charged back by the solar panel (on an overcast day) Now, two sunny days later that same battery is sitting at 96%. Honestly, I should have just spent $2k to get a professionally installed and wired security type cam system for my house. My Ring and Spotlight are just toys now and not reliable for any kind of “home security” the way they false advertise. My amazon cams work 100% better.
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New Neighbor II

Re: Spotlight Cam Battery not charging with solar panel

Sign me up too. My panels charged my Stickup cams great until about a month ago I thought it was the lack of bright sunlight but noticed the same connect solar panel ad and thought the panels had gone bad. Glad I found this thread before I spent too much time troubleshooting.

Ring get your act together. Paying customers shouldn’t have to beta test on products and apps that have been out for two plus years! WTF.
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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Mine stopped working too after snow. No options to restart itself?
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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Ring customers: contact Help at Ring Com to report this issue.

Help@ring.com
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New Neighbor II

Re: Spotlight Cam Battery not charging with solar panel

Is it possible that one must pay a subscription in order for the Ring Solar Panel to work? Our panels quit working right after three months.

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

JustJoe,
Did Ring Help help you?