From what I understand the mention of solar panels in the app is just an "ad" to buy a solar panel and does not signify whether or not the camera can detect a solar panel is plugged in and that was only added to the iOS App. I do not see anything about solar panels in my Android app. The android version I am running is dated 12/20/19 which is after I started experiencing the issue. For the firmware on the device they no longer display the firmware version you are running, just an "up to date" status so not sure 100% which version of firmware is on my camera. Even if the new camera shipped with an older working version of the firmware the first thing the camera does when you add it to your app is reach out and update.
You get told different things by different support staff so not sure why the solar panel ad had anything to do with the support staff saying the camera is not recongnising the panel hence not charging it - if it was an ad that appears under the battery charge level then this has nothing to do with what the support staff said, i doubt they know themselves exactly whats wrong - or they do and they will be releasing a fix for it - who knows aye.
So what do we do since the solar panel does not charge? I'm not going up a ladder every few weeks to remove battery and charge it. Whats Ring doing about?
This is the second time a software update seems to have stopped by solar power camera from charging. Is there any way to verify that your solar panel is connecting to your camera batteries?
I have 4 spotlight cams with panels. They ALL started acting badly at the same time. Coincidence? I don't think so. Tech support was no help. I felt like I was training them not the other way around. I'm finding the cams will charge sporadicly as long as they have not been used to much. In settings, I've had to lower the frequency down to the lowest level.
Here's the bottom line. For over a year, through all 4 seasons my 4 cams and solar panels worked great. This past fall all 4 began to charge poorly. What conclusion would any thinking person draw from that?