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Spotlight Cam Battery not charging with solar panel

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

😳 connect the solar panel USB cable to the camera USB connector? 


Twitter: @arcano17
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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

No it had been working but all of a sudden it stopped charging just like everyone on here described. But I haven’t heard how anyone fixed the issue.
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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Dismount camera and charge with wall charger. Return to wall when charge is 100%. The problem is latest firmware 


Twitter: @arcano17
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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

MacX

Mine says that on the iOS app for both my solar powered cameras.   According to support who talked to development... the app is not differentiating who has panels and who doesn't.  Everyone gets the statement. 

My android app doesn't show a line item for solar panel status at all and never has.

I thought mine weren't charging but we'd had a few totally overcast and rainy days.  After the sun came back out they are charging back to 100% each day as they always have.

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Not sure support are dishing out accurate info as mine claims a solar panel is connected. In fact no solar panel is connected - it’s hard wired.
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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

Support wants to replace my battery as well which does not make a lot of sense seeing how it charges fine when plugged into the wall and powers the camera fine. Did the battery replacement resolve anyones issue here?

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New Neighbor III

Re: Spotlight Cam no longer charging by solar panel


@Truck3rcl0ck wrote:

Support wants to replace my battery as well which does not make a lot of sense seeing how it charges fine when plugged into the wall and powers the camera fine. Did the battery replacement resolve anyones issue here?


Your lucky they want to replace your batteries only (not sure why though!), with mine they wanted to replace 2 x solar panels and 2 x spotlight cameras! not the batteries as they said that the devices were faulty.

 

If your within your return period i would send the whole devices back and ask for a refund as they are not fit for purpose.  I know the wired versions are not fit for everyone but they are a lot better than the battery versions - yes they have there own issues but mainly to do with the sensors being overly sensitive, however i have not had to worry about them having any loss of power.

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

I am outside of the return period, but it charged great with the solar panel since July. My panel is not a ring branded one so they did not want to replace it, although I already had the company send me a new one initially thinking that was the issue, but it was not. They said per the logs it is charging, but I see it dropping 7-8% battery everyday with only a few motion triggers per day it should be able to keep up. I wish there was a charging indicator in the app so I could see it for myself. I think a replacement of the camera itself will resolve the issue, otherwise something happened with a recent software update. Maybe they made it so that only a genuine ring solar panel will charge, who knows. I just know I have the protection plus plan which extends the warranty and will harass support until it is resolved.

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New Neighbor III

Re: Spotlight Cam no longer charging by solar panel

I only had the items both solar panels and cameras direct from Ring in december 2019, they lasted 2 days as they were charging the cam batteries fine.  Then all of a sudden on day 3 they stopped and Ring said all of the them needed replacing due to them being faulty and from what i recall (as i had to speak to so many different people) they said that the replacements will be fully checked and updated with the latest software so there will not be any further issues due to the camera not recongnising that there is a solar panel attached (the ring app had recieved an update that now showed something to do with a solar panel being attached, but on mine is was saying to add one rather than picking up it already had one attached).  Not sure what that means as they should already update the firmware themselves.

 

 

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

From what I understand the mention of solar panels in the app is just an "ad" to buy a solar panel and does not signify whether or not the camera can detect a solar panel is plugged in and that was only added to the iOS App. I do not see anything about solar panels in my Android app. The android version I am running is dated 12/20/19 which is after I started experiencing the issue. For the firmware on the device they no longer display the firmware version you are running, just an "up to date" status so not sure 100% which version of firmware is on my camera. Even if the new camera shipped with an older working version of the firmware the first thing the camera does when you add it to your app is reach out and update.