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Spotlight Cam Battery not charging with solar panel

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Wow, this is very disheartening.  I just bought a Solar Stick up Battery Cam.  I dutifully charged the battery, placed the solar panel in the hot California Sun, and was happier than a pig in ****.  For a day.  Then the battery died and it went offline.  WTF??  It is all brand new and we are getting 14 hours of sunlight, a large portion of this almost directly overhead (which it where I have my panel pointing).  I believe I made have made an error in configuration, since when I connected the panel, it said it was on wired power and asked to switch modes, but even then, you would think that during the day, it would come back to life.  No, it has been offline and completely dead for a week until I noticed it.  Now I've been charging the battery all day long and it is still not charged.  After a few hours of charge, I tried connecting the battery to at least reconfigure the camera and nothing.  Completely dead.  Now I don't know if I have a dead battery, a dead camera, a useless solar panel or all of the above.  I can tell you, if it is not charged by this evening, I'm sending the whole thing back for a refund.  It is unfathomable that there has been no fix to this since the beginning of the year.

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Switching it back to battery mode seemed to make a big difference.  It has been running well now for a few days.

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I am having the same problem as everyone else. I reset the cameras. Cleaned the panels and ports. Switched panels around and all of that. No luck. Cameras have been at 3% or less for over a month. I have the cameras linked to come on due to safety reasons. However, the panels sit in direct sunlight sunup to sun down. I’m beyond frustrated that as I paid for 4 spotlight cameras with solar panels. If I could get a refund, I would and go with a competitor because it seems that a majority of us have yet to resolve this issue.

Ring needs to figure this out. Quickly. Will be calling customer service today to try to return items.
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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

What do you mean? Stop using the solar panel? Don't quite understand what you meant...

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I'm having the same problem Ring replaced the battery packs in the past and that kind of fixes thr problem but now they won't charge!

In the app it says established but not charging
How do I get the solar panel replaced under warranty? It was purchased brand new from amazon a little over 1 year ago and I have protect plus plan!
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New Neighbor II

Re: Spotlight Cam Battery not charging with solar panel

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

I’m now having this issue!
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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

I'm having the issue to, battery charge stuck at 86-88% for the last 2 weeks and Ring telling me there is nothing wrong, even though the charge was always 100% in June/July.

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

Now I really regret buying this solar panel. 

My $15 solar powered motion led works much much better than this $50 crap of a solar panel. 


 

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Add yet another of probably hundreds if not thousands of people with this issue.  I have a spotlight battery camera that has two batteries.  I added a solar panel and for months, I was happy to see 100% charge in both batteries.  I actually tracked it, I was getting 5-6% overall increase between the two batteries each day when I first install the solar panel until it got to 100%.

 

A week or so ago I noticed the battery icon - one was red, the charge was down to 9%, and the other was at 28%.  I still have the "established" status to the solar panel.

 

I replaced the 9% battery with a fully-charged extra, but the other battery keeps dropping.

 

I have another camera with solar panel that works fine (though it has one battery).   It pretty much never drops below 95%, and is frequently at 100%.

 

The fact that this is happening suddely for a bunch of users sure seems like a software/firmware issue.

 

Until this problem gets fixed, I would suggest no one buy cameras where you are going to rely on the solar panel to charge.  The one that's going bad for me requires a ladder to get to (one of the big reasons I went with a panel).  How many people are in the same situation, with a camera that's difficult (or even dangerous) to access?