Hi @Rmc_originally! It looks like you've covered all the best steps to ensure for optimal Solar charging. Please also ensure it is in direct sunlight, facing the sun as directly as possible, for several hours a day.
As you've gone as far as getting a new Solar Panel, I recommend also ensuring the adapter ports are clear of any debris, and the adapters is securely plugged in. After adding a new Solar Panel, it may take some time before you start to see the charge. Even if the Ring app does not reflect the Solar Panel connection, try monitoring over time to see if the battery level increases. I hope this helps!
Glad you asked, @Loai! For a battery and Solar Panel setup, the best power mode to use is battery power mode. While the solar charge might not show right away, check on your battery over time to see this charge applied.
As you observed, the battery will certainly drain quicker when in wired power mode and using a battery. This is due to the advanced settings available in wired power mode that will drain battery quicker. If you are not noticing a solar charge in battery power mode, check out our Community post about battery drain for more tips!
As you can see from the many previous posts, the issue with the solar panel has nothing to do with cleaning the panel, re-starting the camera, placing it in full sun, or making sure there is no debris in the cables. All of us have tried those suggested solutions and the solar panel still does not work. The issue started after an App update back in May - since then, nobody's solar panels seem to be working.
Can you please give us a real solution or fix the update so that our solar panels start working again. In the meantime, you have a bunch of cameras whose batteries are draining very fast and useless solar panels. The only reason any of us purchased solar panels is to avoid climbing ladders to charge our batteries every other week!
We have been waiting for a helpful reply since June!
I, too, am having this issue with both my brand new Stickup Cameras! Unacceptable, Ring!
And it seems to be a recent problem due to a recent software update.
When can we expect a fix for this?
This is kind of embarrasing, but I must have dislodged the battery campartment when I used a long extension swifter duster to sweep the cobwebs off my ring light/camera. I took it down, recharged the battery, returned the battery to the cam and plugged the solar panel back in. Now it stays fully charged.