I recently got a solar panel for stick up cam battery and when pluged in the message goes away and shows connected. I tried it on other cams and still had the correct message. I can confirm it is charging. Dont know why some have the connect message and other dont.
I think the new firmware is culprit. The solar panel is still charging the cam but the spotlight cam is used energy more than its supply from the solar panel.
Power Source = Battery
Battery Level = 91% (and it is charging via the solar panel)
Solar Panel Status = Add a Ring solar panel to Extend Battery Life
So power is getting through from the solar panel to the USB port on the camera, but the data connection between the panel and the cam is broken. The cable itself is built into the solar panel, so replacing that to troubleshoot isn't an option, and there's no debug logging in the Ring app to take this any further.
Same issue with my spotlight cam, really not acceptable that you pay so much for these + paying for monitoring and they don't work. Should be a recall or a replacement to something that does work. Seems a regression in your firmware should not be too difficult to find.
Success story. Ring decided to send me two replacement Stickup cams to replace the two Classic Stickup cams I had (circa 2016). Bought 2 new solar panels (old connections are different). They are online and charging very well. Jumped from less than 20% in both to 40-50% in two days. Thanks you, Ring.
I want to say something else about Ring Community Support. I installed the new devices and was to send back the old ones soon. I asked them to resend the instrucitons as I had misplaced them. Tosay, our Governor issued a Stay in Place staewide order due to COVID-19. I asked the Ring support persons to please send the instrucitons asap so we could get the packages mailed before the 5:00 pm Monday (tomorrow) enforcememt date for the Order. They did so and then extended the return date so there is no need to rush to get it out. I'm 68 years young and I can't tell you how much I appreciate that kind of aciton. Thanks so much, for added security protection and for being a good neighbor with a helping hand. Bravo, Ring!
Brand new solar panel, brand new camera. Solar panel puts out 5V, but camera will not detect.
By brand new, I mean right from the box. See attached picture.
Ring is sending a new camera, hopefully it works.