cancel
Showing results for 
Search instead for 
Did you mean: 

Spotlight Cam Battery not charging with solar panel

Highlighted
New Neighbor II

Re: Spotlight Cam no longer charging by solar panel

I recently got a solar panel for stick up cam battery and when pluged in the message goes away and shows connected. I tried it on other cams and still had the correct message. I can confirm it is charging. Dont know why some have the connect message and other dont.

Highlighted
New Neighbor

Re: Spotlight Cam no longer charging by solar panel

Fitted the latest generation battery stick up cam today which was supplied free of charge by Ring as my original cam of 4 years had stopped charging via the solar panel. I also installed the latest solar panel and pleased to say the cam appears to be charging. Interestingly in the App when the solar panel is connected to the cam it changes from battery to electrical socket as the power source, I was expecting it to say solar panel. Anyways when it's charging via the solar panel the battery symbol changes to include a charging symbol inside the battery symbol. I'm in the UK with plenty of cloud cover and no direct sun today and appears to be charging ok.
Highlighted
New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Great feature request, how are we coming on this one Ring?  Have this problem myself. 

Highlighted
New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I think the new firmware is culprit.  The solar panel is still charging the cam but the spotlight cam is used energy more than its supply from the solar panel.

Highlighted
New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Mine says...

 

Power Source = Battery

Battery Level = 91% (and it is charging via the solar panel)

Solar Panel Status = Add a Ring solar panel to Extend Battery Life

 

So power is getting through from the solar panel to the USB port on the camera, but the data connection between the panel and the cam is broken. The cable itself is built into the solar panel, so replacing that to troubleshoot isn't an option, and there's no debug logging in the Ring app to take this any further. Smiley Mad

Highlighted
New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Same issue with my spotlight cam,  really not acceptable that you pay so much for these + paying for monitoring and they don't work.  Should be a recall or a replacement to something that does work.  Seems a regression in your firmware should not be too difficult to find.

Highlighted
New Neighbor II

Re: Spotlight Cam Battery not charging with solar panel

Success story.  Ring decided to send me two replacement Stickup cams to replace the two Classic Stickup cams I had (circa 2016).  Bought 2 new solar panels (old connections are different).  They are online and charging very well.  Jumped from less than 20% in both to 40-50% in two days.  Thanks you, Ring.

 

I want to say something else about Ring Community Support.  I installed the new devices and was to send back the old ones soon.  I asked them to resend the instrucitons as I had misplaced them.  Tosay, our Governor issued a Stay in Place staewide order due to COVID-19.  I asked the Ring support persons to please send the instrucitons asap so we could get the packages mailed before the 5:00 pm Monday (tomorrow) enforcememt date for the Order.  They did so and then extended the return date so there is no need to rush to get it out.  I'm 68 years young and I can't tell you how much I appreciate that kind of aciton.  Thanks so much, for added security protection and for being a good neighbor with a helping hand.  Bravo, Ring!

Highlighted
New Neighbor

Re: Spotlight Cam no longer charging by solar panel

Brand new solar panel, brand new camera. Solar panel puts out 5V, but camera will not detect.

 

By brand new, I mean right from the box. See attached picture.

 

Ring is sending a new camera, hopefully it works.

Highlighted
New Neighbor

Re: Spotlight Cam no longer charging by solar panel


I have the same problem. Just bought solar panel in last month, it’s plugged in. The app tells me to plug in a solar panel to extend battery life. The solar panel Is not charging battery at all.
Highlighted
New Neighbor

Re: Spotlight Cam no longer charging by solar panel

After installing a new stick up cam and solar panel a few weeks ago it's been charging fine, stays at 99/100% battery charge constantly. I don't however get the solar panel option in the App, just say power source is electrical socket.
/* */