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Spotlight Cam Battery not charging with solar panel

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

Less than a month after fully recharging the battery is down to 78%. Not sure what to do next.
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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I’m having the same issue with my Two solar powered spotlight Cams. Issue came on suddenly end of November. I now have to charge batteries manually. App indicates solar panel is not connected. I’ve never had this issue before November of 2019. Chat with rep did not help, nor did camera resets, or app reinstall. This is silly.
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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

**For iOS users seeing "add a ring solar panel to extend battery life" read below.

I called CS..  the person I talked to asked someone else about the "add a ring solar panel to extend battery life" statement .   Developers told him that it's on the IOs app only (not on Android) and that it's there for everyone regardless of if they have a solar panel attached or not.  It's basically an ad.   It's not an indicator of if the solar panel is connected or not. They now know it's causing confusion for customers that have solar panels attached.

Both of my battery spotlight cams have solar panels.  One gets more sun than the other.  We'd had a few overcast days here in Phoenix and my right battery on both cams wasn't fully charging.  Today we've had sun.  The panel that gets full sun most of the day has charged that battery up to 100% (had been below 90%).    The one that doesn't get as much sun has gone from 67% to 86%.

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Same problem here! Apparently the fault occurred in the last firmware update. I have two Stickup Cam, one Ring doorbell and the problem exist with solar panel and direct AC.

 

 


Twitter: @arcano17
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New Neighbor II

Re: Spotlight Cam Battery not charging with solar panel

I've drawn the same conclusion.  Since some kind of update things have gone to hell.  Batteries don't charge in a normal way anymore.  

I had full sun today and 40°.  The charge status wasn't moving.  Suddenly it jumped to 100%.

Fix the software Ring.  We can't be home to charge batteries all the time.

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

In addition to what it is necessary to take into account that there are thousands of Stick-up cameras and Ring video doorbell  that have this problem and their users have not noticed it or they have not been able to solve it. Remember that they are surveillance cameras and security and even lives are in the hands of these devices.


Twitter: @arcano17
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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

From my understanding it is only the iOS app users that see the  "solar panel status" line which was added with a recent update.  And within that the line about adding a solar panel to extend battery life would only show up on battery cams and there is no detection done to see if it's relevant or not (meaning it shows that regardless of if they have a solar panel already or not).    

I know that the system performs a 'health check' ever so often.  The time of the last one is in the "Device Details".  I wonder now if that is also when it updates the battery level which could make the levels take more of a jump instead of a steady increase or decrease.

I check the cams on my ipad as well as an android phone.  The android phone app does not have that solar panel line or statement.  I would have not questioned if my panel was connected or the system working right (as it has been since installed in June), if it had not been for seeing that line item on the iOS app on my ipad.

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New Neighbor II

Re: Spotlight Cam Battery not charging with solar panel

Thank you for your reply and observations.  It all makes perfect sense.

We are beyond the shortest day of the year now.  Things should start to get better.

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Just chipping in here. Have a wired v1 doorbell. Battery was always 100%. Since the app now shows solo at panel status (and it says it’s connected to one even though it isn’t). Now the battery is slowly dropping. Something deffo messed up in a recent update.
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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

Mine stopped working in the last month as well. I thought the solar panel was defective so I had the seller on Amazon send me a new one and it still is not charging. Mine is a non Ring branded solar panel. What brand are you all using that are having issues? I wonder if they did an update that forces us to Ring solar panels only.