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Spotlight Cam Battery not charging with solar panel

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I’m having the same issue. I’ve spoken with Customer support and have been waiting almost a month for a replacement battery. Don’t know what good that’s going to do when it’s clearly an issue with the solar panel. I’ve disconnected and reconnected to no avail. I’ve had others look at it and the connections are good. RING what do you plan to do about this issue?🤷🏽‍♀️😡
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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I'm having the same issue.   I have two solar pannels side-by-side one charging a spotlight cam (no issues) and one that's not charging the stick-up cam.   Oddly, I saw the stick-up go down to 9%, then charged all the way to 100%, but then went down to 0% and won't recharge.

 

Did anyone get a solution from Ring?

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I'm having issues also.  I have 4 spotlight cams with solar.  It seems once the temps get cold they won't charge.  I'm located in MA.  Just got out of a text chat with ring.  Trying to find out what I should see in the Solar Panel Status area under Device Health.  All I get on all 4 cams is "add a ring solar panel to extend battery life".  I have a panel on each cam and it doesn't even know it.  I'm guessing the firmware on my cams  is not capable of reporting.  My units are all about 1 year 3 months old.  Starting to tick me off.

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Yeah that seems to be a new field for me and like you it says to connect a panel when one has already been connected.
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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I've just about had it with this charging issue.  My 4 spotlight cams always charged.  Ever since the line SOLAR PANEL STATUS was added to Device Health on my phone the batteries will no longer charge like they use to.  If I had one cam I'd be suspecting something with it or the panel but when 4 stop all at the same time something is rotten in Denmark.  Could it be the phone software is screwed up and will no longer report properly?  I know when the temps get well below 32°F charging becomes an issue.  We were at 50° yesterday with full sun on the panel.  It would not charge.  There was one instance sometime back the battery was not fully charged.  It was a warm day, sun out but no report of an improving charge level.  Right before the end of the day the battery level went from 80% to 100% in an instant.  That's weird.  Yesterday I put in a different fully charged battery in a cam.  From use it went to 99%.  Right now it's above freezing and the panel is in full sun.  The cam has not been used but it refuses to go to 100%.  What the hell is going on?  Ring seems more interested in pumping out a variety of new products than in taking care of existing customers.  I spent an hour in a text chat the other day.  The guy didn't have a clue what I was talking about when I mentioned the SOLAR PANEL STATUS field.  I had to send him a screen shot.  I had to delete the app from the phone, restart the phone and load the app again.  It was the same software version. 5.21.0   I leave home for weeks at a time sometimes.  I don't have anyone to come climb a ladder and change a battery.  I'm a pretty patient person but this is really starting to grind my gears.  I'm going to start visiting some sales sites and expressing my displeasure.  There has not been one Ring rep chime in here.  Ring, please fix your software and end this issue.  If I wanted to be on a ladder changing batteries all the time I wouldn't have bought solar panels.  One last point!  You added the field to the software.  Why?  All it does is tell me to add a solar panel to extend battery life.  It doesn't even know there is one there.

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

Ring Support was able to help me.  In my case it was as easy as reseting the camera and repeating the setup.  

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

So completely reset and remove the device and then go through the whole setup again?  That seems really tedious as I have the camera tied into SmartThings, Alexa, etc., but if that is the only way...

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I just performed a hard reset.  35 seconds on the cam button then a regular push.  Set it up all over again.  Still nothing in Solar Panel Status.  I wish I knew if there was suppose to be something there and if anyone else is seeing anything there.

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New Neighbor

Re: Spotlight Cam Battery not charging with solar panel

I have two spotlight cams with solar panels.  Both have two batteries in them.   I live in Arizona so low temps shouldn't be an issue.  We've had a couple of rainy overcast days.  I noticed last night that I have that "add a ring solar panel to extend battery life" statement on both of these cams.     At first I thought maybe one had gotten disconnected but then I see the notice on both.  

I'm waiting on some sun to see if the battery that's dropping on each starts charging again.

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New Neighbor

Re: Spotlight Cam no longer charging by solar panel

Jakcson... that status is new to me as well.   I see it on my apple app but not on android.     My two ring spotlight cams with solar (two batteries in each) is having the same issue.     I didn't notice until last night.  I'm in Arizona so sun usually isn't a problem.  We have had a couple of overcast days.  I'm hoping when the sun comes out they'll charge back up.   

I'm wondering if that "attach a ring solar panel" statement goes away when it detects charging or if it's supposed to go away if it detects the solar panel.