One other thing I just noticed. We have a Ring Doorbell 2 with the solar charger mount, it is made by a different company, they make Ring accessories. This is on one of our rental properties where I didn't want to run electricity out to the courtyard gate.
Just got notified by the tenent that the app is telling him the battery needs charging. I have had that one for almost two years set up with the solar mount charger. So long I even forgot that it is on a charger and not hooked to power.
This leads me to believe that the issue is with the iOS app update. Either reporting the charge levels low or most likely not allowing the solar panels to charge properly.
Same problem here, batteries first started charging with solar panel now only can get one battery to charge. Solar panel gets sunlight and is clean ss why only one battery charging? I think this is a quality control issue and I have not seen a remedy for the problem. Why are there no direct affirmative answers from Ring? Shame to pay this amount of money without getting some positive action. Good product long on ads short on customer support and follow up. Bummer!!
Yup, my cams lost another 4% charge in the last 24 hours. I will not be changing and manually charging batteries every three weeks. I will return the cams and panels to the stores purchased from or look to dispute all charges with my banks and ship them back to Ring.
Looks like folks have been dealing with this since early November. Two months is far too long for Ring to ignore us and only offer weak suggestions.
AVS, what CS told you is great, but it doesn't address charge rate. Mine too are "charging" just at a much slower rate, about 75% slower rate than prior to last update. For those of us living in sunny parts of the country I would say some can be attributed to the seasonalbe change, but surely not a 75% drop off.
The only Ring device I have that is being successfully charged by a solar panel is my Doorbell 2 that is connected to a non-Ring panel. Consistently keeps it at 100%. I am considering another third party solar panel from Amazon to see if it solves the problem with the cams. It is more than disappointing that Ring corporate appears to be sticking its head in the sand on this one.